We have a use case we're trying to solve: Our Agents would like to see some sort of signifier that a particular case was recently assigned to them (regardless of state) in the HR Agent Workspace. Something like bolding the case until clicked on.
I know there is there is the Recently Updated list item in nav, but they want something to signify it is newly assigned to them, say, while they are in the Assigned to Me list item.
Some options I have explored:
1. Live list property: https://www.servicenow.com/community/hrsd-articles/monthly-tips-and-tricks-updated-records-indicator...
2. A business rule that tags newly assigned cases
3. Using Highlighted fields: https://www.servicenow.com/docs/bundle/yokohama-platform-administration/page/administer/navigation-a...
All have pros and cons but don't get us as close to desired user experience. Does anyone else have any ideas or point me in a direction of where I should look? Thanks in advance!
