Document is not getting generated after preview

[CaptainG]

Hello team,

I have selected document template and after preview i am getting below error and logs. Can someone please help with this. Its for ootb document template and as well as custom document template.
Error:

Logs:

Request : <sysid> failed with ' Conversion failed. Cannot invoke "java.io.ByteArrayOutputStream.toByteArray()" because "pdfOS" is null': no thrown error

[CaptainG]

Hi @Tanushree Maiti / @pr8172510 

Its published and completely ootb template but still facing issue.

[Tanushree Maiti]

Hi @CaptainG 

Can you try this option

1. Clear your browser cache or try it in incognito window/private browser.

2. If  following kind of CSS added in the template

<style>

@page {size: landscape}

</style>

refer: Error Message: Cannot invoke "java.io.ByteArrayOutputStream.toByteArray()" because "pdfOS" is null 

2. If not working , can you try this

changing the system property  com.snc.pdf.deployment.mode from "SERVICE" to "INSTANCE"

Refer: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2473690

[CaptainG]

Hi @pr8172510 / @Tanushree Maiti ,

Its published and completely ootb template but still failing.

[abirakundu23]

Hi @CaptainG ,
Could you please clear the cache from browser as well as non Prod instance (Application Navigator) ?

Please check below thread : https://www.servicenow.com/community/hrsd-forum/document-templates-preview-and-pdf-generation-fail-o...

Please mark helpful and correct answer if it's worthy for you.