Draft mails in agent workspace

[kali]

Hi All,

There is a option to save emails as draft in agent workspace. But i am unable to find the table or the area in agent workspace where the draft mails get stored. Please help me on this. Thanks in advance.

[Community Alums]

Hi @kali ,

Email drafts are stored in "sys_email_draft" table. 

[kali]

Hi @Community Alums,

On the hr agent workspace where we can find , do you know where we can find it.

Thanks in advance

[michaelj_sherid]

@kali There is an enhancement targeted for Washington (Safe Harbor applies) in this area so please reach out to your ServiceNow account team or partner manager to understand the details and how it will apply to you. I just want to give some insight before you do any customization to achieve this prior to W.

If my answer has helped with your question, please mark my answer as an accepted solution and give a thumbs up.

Regards,

Mike

[Community Alums]

Hi @kali ,

You cannot see it on HR agent workspace as of now.

and as @michaelj_sherid , you need to get it sorted with the help of your ServiceNow account executive assigned to your company for this feature.