I am looking to grant my general HR population visibility to dashboards related to HR Cases and Interactions. I want to ensure that they can see the reports/dashboards but cannot drill into individual cases (unless it was opened by them or is a speci...
Hi, I am hoping someone could explain what the manager attached to a group can see or what functionality they have.I am unable to locate any documents confirming what that manager can see, currently within our groups we have managers assigned to a gr...
Maybe I'm missing something simple in terms of configuration, but how can I change the auto-populated value of the Case Short Description? Right now it's filling in the format "<Service name> Case For <Opened For user>". How/where is this value set? ...
Hi all, I've created an action to get Employee documents from DocuSign using envelope, I'm getting error as below. Also the Document I'm not seeing in output.Error: Cannot read property "length" from undefined,Detail: Cannot read property "length" fr...
Hi All,I want to create a report for HR cases, based in HR taxonomy, and sub topics and sub sub topics. I have checked in m2m_connected_content_list table. We do have mapping as developed/mentioned on the portal. I want to understand which catalog do...
I am looking for a way to track changes to a user's User ID. I can't seem to find the right log to report on this. We have a process whereby contractors who are converting to an employee, have user ID changes and subsequently an employee number chan...
When the HR agent is trying to add collaborator to ER case and tries to save. He is getting error message "servicenow Cannot add/remove other collaborators from list"
I had requirement where I need to generate different pdf /doc template for different HR Task But unable to add.
Hi,I am trying to import Data into a table. The table has 4 fields, of which one field is a Reference to the table itself. When I try to import XML file through import XML functioanlity, no records are being imported. when I try to import an excel sh...
I want to encrypt files on HR Case when sending emails from email client like encryption context modules in ServiceNow.Please help on this.
Hi team, We have two requirements, 1. Where we have to create a HR document template at HR task level so that it can pick the dynamic data from the HR task table and a dynamic document can get presented to the assignee so that they can preview the do...
Afternoon all I have a requirement, with the HR Agent workspace, to allow HR agents to see tickets logged in their country, so very similar to tickets assigned to my groups. I thought I could use a condition along the lines of assigned to.country is ...
I'm trying to understand what the Job Profile [sn_hr_core_job_profile] is used for within HRSD? The only real reference to it is via the HR integration staging table, I can see how Job Profile mirrors data in Job Profiles on Workday for example. Howe...
Sometimes an Interaction will link to an HR Case when we're working in HR Agent Workspace that we don't want it linked to. Is there a way to unlink the two if needed?
HelloI have a service set as "Show case to subject person" When I open a case as SW person for NADJA in ESC I see "activity" attachments comments all this BLUE section: Then I impersonate Nadja and I do not see BLUE section at all: I checked my PDI ...
