HEllo team,I have an issue wherein I have two instances, test and UAT.We had migrated the test's data to UAT by running a scheduled job. I am facing an issue wherein My test instance has data (22k records) wherein I search for state = cancelled while...
Hi,I have this Requirement, Where Field 4 has to be be Autopulated based on the values entered by the Requestor for Field 1, Field 2 and Field 3. So I went with Data look up Definitions (just like how priority is populated based on impact and urgenc...
HiHow to add description field /Case values or details that they have submitted through record producer in ticket page in portalhere our description field is combination of all the values /details what user have submitted through record producer so i...
Hi All, I'm struggling to find the documentation on this subject but we are trying to configure an HR Task with an acknowledgement type of Submit a Catalog item within a Lifecycle Event. I have configured the Catalog Item and have mapped it to the HR...
I have Supporting Docs (Attachment Type) field on Table IT Tracker. I want to make the Attachment type field read only when the state of the request is closed. I tried UI policies and client scripts, but it did not work. I understand that ACL's are...
There is a record producer for New hire onboarding with lifecycle event. I have a requirement to create an onboarding lifecycle for multiple users in an excel file. Please help me.
ER admis / agents must be able to see only COE -Employee Relation case creation and other HR Agents /Admins should be able to see other COEs . Is that Do I need to create a new case configuration adding all other COEs over there?can you pls advise
Hi All,I created a flow with trigger conditions such as that whenever additional comment changes then a new hr case should be created. But i want to call the flow by using the ui action only , even if the trigger conditions satisfy it should not crea...
Hi there, I am trying to get the platform to "Email other approvers that at least one approver has approved the record". For example, when a recruitment hr case is raised, an (group) approval record is generated with approval records assigned to the...
Need to Change the title ( in HR Profile ) DEPENDIENTES for FAMILIARES
After completing all the required fields on the agent workspace and trying to update the case, I face a problem where the system does not permit me to proceed further. I would greatly appreciate any assistance with resolving this issue. Furthermore, ...
I want to change order of related search results in agent workspace. Can any one please suggest how can we change the order. As per below screen shot knowledge article should show on top of off the order.
How to hide ui button on particular role like whose having itil can see the button other wise can not see the button.
Is there an easy way to restrict (i.e. remove) Backend access to users? We obviously would want to keep it for admins, but we want our users to only have access to Agent Workspace – is there an easy way to configure that?
Hello All,I have a requirement for creating an ATF test wherein I would need to validate one of the variable fields on a record producer, but the variable is a drop down. Is there a way to validate the list of values (drop-down) against a condition i...
