Duplicate case is creating when double clicking the "Create case" button in hr agent workspace
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‎09-07-2023 03:22 AM
Hi
In HR agent workspace, For creating a new HR case, when we filled the mandatory information and after that if we double click the "Create case" button., it ends to create 2 cases where one is actual case and another one is duplicate case which is clear replica of original one
As i am new to agent workspace functionality, please clarify me whether its existing behavior or its a mis functionality
if it's not existing behavior ,please suggest me how to clear this issue
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‎09-07-2023 03:58 AM
Did you check this functionality in a fresh PDI to check if this is a platform feature?
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎09-07-2023 04:55 AM
yes checked in PDI, there if we are double clicking there is no duplicate case is created,only single case is getting genarated
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‎09-07-2023 05:20 AM
then some issue in your instance.
Did you check any BR has current.insert() or any other custom script is written to duplicate?
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎09-07-2023 05:34 AM
@Ankur Bawiskar If any BR has set up for workspace which table will used for workspace set up?