Ebonding with two ServiceNow Instane - is there an option to send back the ticket to Source system

[sunilpjohny]

Topic:

E‑bonding between two ServiceNow instances – possibility of sending a ticket back to the source system

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Use Case

HR cases in Instance 1 are e‑bonded with IT requests in Instance 2.

1. In Instance 1, an HRIT Task is created under an HR Case and sent to Instance 2 through e‑bonding.
2. Instance 2 receives this and creates an RITM.
3. Instance 2 then sends a success response back to Instance 1, including the RITM reference number.
4. The RITM is processed by the IT support team working in Instance 2.

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Problem

There are scenarios where the IT support team in Instance 2 cannot fulfill the request. In such cases, they want to send the ticket back to the HR team in Instance 1.

Question:
Is there a way to send the RITM / HRIT Task back to Instance 1 (the source system) without building a reverse e‑bonding integration?

[sunilpjohny]

Any input on above query ?