Email activity in lifecycle event case.

[Sriraj V]

Hi Team,

I have an activity set that contains only one activity, which is "Email."

1) When I raise a case for a lifecycle event, this activity set gets triggered, and I can see the email log. However, if I open an HR_LE case in the backend table, the top progress bar shows it's complete. But if I open the same case in the agent workspace, it still shows as in progress. What could be the reason? Please refer the below screenshots.

2) And, when I create email content in the Human Resources: Lifecycle Enterprise application, it gets saved in the Human Resources: Lifecycle Events application instead.

Thank You,

Sriraj

[nmaneely]

I am experiencing the same issue. I am wondering is it because the Notification 'State' is shown as 'Ready' instead of 'Processed'?

I don't see a way of setting the State of the Notification, but may be missing something.

[Sandeep Rajput]

@Sriraj V @nmaneely This looks like an issue at ServiceNow end. I recommend raising a case with ServiceNow support to get it addressed. They will create a problem ticket for it and will either fix it via a patch in the future releases.