Email Approval Requests

[Tom Lapkowicz]

Hello.  We are using the "mailto" option in emails for users to approve/reject items (i.e. the user clicks the link to approve, it opens a new email that includes "approve" in the subject, the user sends the email back to Service Now and it's processed via an Inbound Action)

Anyone using any other approaches that involve a few less clicks and/or the user not having to send an email back?

[Swapna Abburi]

Hi @Tom Lapkowicz 

I don't think we have any other simpler option than email reply as approve/reject. Now Mobile is also another option where approvers can take action on their approval requests from mobile app.