emails found in email log with our notification name

[si21]

Hi experts,

We are seeing few emails which are sent to users in Email logs but no notification is configured or present in the system.

Are these emails created in send email action of Flow designer?

How to track these email?

TIA

[Robbie · Accepted solution]

Hi @si21,

To answer your question directly, emails can indeed be sent from both the older Workflow editor as well as Flow designer.

For more information on the how and configuration of emails within Flow designer, see here:

https://www.servicenow.com/docs/bundle/vancouver-build-workflows/page/administer/flow-designer/refer...

Note, emails can additionally be triggered by Business Rules, Script Actions, API's and Scheduled Jobs to name a few.

A good starting point is to review the sent emails "Headers" section. You'll notice a string similar to: "X-ServiceNow-Source:". This can often display a sys_id which points to the actual source (such as notification for example)

I'd also recommend reviewing some of your flows (and workflow editor in case) to see where and which one's are triggering the email if this is indeed where they are being triggered from.

To help others (and for me to gain recognition for my efforts), please mark this response correct by clicking on Accept as Solution and/or Kudos.



Thanks, Robbie

[Ankur Bawiskar]

@si21 

yes it could be from Send Email flow action or any subflow or any custom flow action

Did you search that?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Robbie · Accepted solution]

Hi @si21,

To answer your question directly, emails can indeed be sent from both the older Workflow editor as well as Flow designer.

For more information on the how and configuration of emails within Flow designer, see here:

https://www.servicenow.com/docs/bundle/vancouver-build-workflows/page/administer/flow-designer/refer...

Note, emails can additionally be triggered by Business Rules, Script Actions, API's and Scheduled Jobs to name a few.

A good starting point is to review the sent emails "Headers" section. You'll notice a string similar to: "X-ServiceNow-Source:". This can often display a sys_id which points to the actual source (such as notification for example)

I'd also recommend reviewing some of your flows (and workflow editor in case) to see where and which one's are triggering the email if this is indeed where they are being triggered from.

To help others (and for me to gain recognition for my efforts), please mark this response correct by clicking on Accept as Solution and/or Kudos.



Thanks, Robbie

[si21 · Accepted solution]

Hi @Robbie / @Ankur Bawiskar ,

Thanks for the quick replies.

I was able get the answer. This was an Inbound email action Reply email.

Thanks.

[Ankur Bawiskar]

@si21 

Glad to know.

Please close thread by marking your own response as correct so that it helps future members.