What drives the Ask a question on a case

[Lynda1]

Combed through documents with no success to find the trigger, so asking here.

Does anyone know what controls the Ask a question in this dropdown on a case?

It runs the OOTB Topic "Ask a question (Template). It runs that for some users, and it is something that I cannot get it to run that particular topic.

The Case is Assigned, Work in Progress. I saw the conditions in the Topic, those conditions are met. So, What is the connection or rules behind this dropdown "Ask a Question"?

[David Aldridge]

Hi @Lynda1 , not sure if this is what you are referring to, but you can try...
Configure actions
All > Employee Center > Action framework > Actions

Hope this helps.

David.

[Lynda1]

Thank you for the suggestion. I do not see the Ask a question or anything related in the list.