My favorites widget has always message shown below, even when I do not have favorite items the message is there. 'Date added' field and 'card view/list view' icons are place outside the widget. Is there any way to move them inside the widget.
@Rob Sestito could you help me here as well?
Hey @Baatyr Patta -
If I remember correctly, the issue is that there must be a catalog item that is saved on the portal side as a favorite, however deactivated on the backend.
Go to the list view for the portal favorites on the platform: sp_favorite_list.do --> whichever record is there that is saved, tied to the deactivated catalog item --> will need to be removed.
I replicated this in my PDI to show you -
Here are my favorites from the list I pointed you to. I am highlighting Payroll Discrepancy as our test subject:
Here they are on the portal side (notice no message as of yet):
Now I will deactivate our test subject, save the record, and refresh the portal side (notice the message now):
Now I will go to the list view I pointed to earlier and delete the one related to Payroll Discrepancy:
And the message is no longer there:
So - sort of a bug I would say. Not sure if SN has seen this and/ or put in a fix for it. But, there needs to be some process in the backend that ties these two things together. That says; when a catalog item is deactivated (as this can happen often as organizations grow or change), remove it as a favorite automatically.
I would have to imagine that a process like that can be created in the system to handle this. Just unsure off the top of my head now as the best way. Nonetheless, I do think SN should create a process for this. @michaelj_sherid Are you able to bring that to the attention internally and maybe see about a patch/future fix? Just seems odd that if a catalog item becomes inactivated, the system cannot automatically remove it as a favorite. The message that appears is a bit misleading.
Hope this helps - Cheers!
-Rob
