encrypted field value does not show in html document template

[svani]

Hi All,

facing one issue:

we have encrypted field in HR total rewards case ..that is salary field , we are generating employment document using document templates and used salary field to show salary in document using ${annual_slaary} but always salary information shows blank when document generated.

salary field encrypted using field encryption

How to resolve this.

Thanks,

Svani

[SupriyaWaghmode]

Hello @svani  , 

For encrypted fields, you generally can't directly embed them in a standard background-generated document; you need a mechanism (like a flow, script, or web service) to decrypt the data first and then use that decrypted value in the.
You can follow the approach 

• If the salary field is received from a third-party source, store it in an encrypted format within the form data. Then, implement a script to decrypt it when needed.

• Restrict access so that only specific users can view the decrypted salary value.

• When generating documents, use the decrypted salary field.

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Supriya Waghmode |ServiceNow Community Rising Star 2025🌟

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