Error message on case creation in Agent Workspace for Human Resources

[Suzanne H]

I am receiving an error message when trying to create a case on one HR table from Agent Workspace for HR.

.service-now.com/now/hr/agent/case-creation-page/-1_uid_1

The Description field is not visible on the creation page for the Talent Management table but it is visible on the other tables. I haven't found anything making Description field mandatory and I'm able to leave the field blank when creating a case on all other HR Tables. Description(description) is on nav/ui/classic/params/target/sn_hr_core_config_case_creation.do. Also, I've added it to the case form in Form Builder but that doesn't solve the creation page issue.

Error message:

Alert level: critical.

Please contact the admin. The following fields need to be added to default view of HR Case: description

Has anyone else experienced this or know what is causing it?

[arijtis]

No, in my case, all the fields are already added into the default view as well , still the error is coming up.

[Arun65]

@arijtis 
To be clear to resolve this issue 
1. Need to add the required field to the default view and the custom view.
2.If you have already added the fields in both the views you need to update the Plugin 

The above points can resolve your issue 🙂 

[arijtis]

yeah, updating the plugin fixed the issue. Thanks