ESC Portal - Dock Chat instead of Pop Up

[jiral]

Is there an ongoing development or future enhancement to the chat functionality?

Instead of a pop up	Dock it to esc portal

[Abbas_5]

Hello @jiral,

Yes, there is an ongoing development and enhancement for the chat functionality in the ESC portal to allow for a docked chat experience instead of the traditional pop-up. This is being achieved by enabling the "Enhanced Chat" feature, which integrates the chat directly into the portal page. 

OR please refer to the below link:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2285396

If it is helpful, please hit the thumbs up button and accept the correct solution by referring to this solution in future it will be helpful to them.

Thanks & Regards,

Abbas Shaik

[jiral · Accepted solution]

Thanks @Abbas_5. That looks promising. I checked with HI and that would require at least one paid NowAssist plugins, and that's not within our consideration at the moment.
 
Anyway, I was able to add the feature I was aiming for through trial and error. All that's needed is to plug it in the theme's header. Now I have this:

DESKTOP:

MOBILE: