ESC Portal - Dock Chat instead of Pop Up

jiral
Giga Sage

Is there an ongoing development or future enhancement to the chat functionality?

 

Instead of a pop upDock it to esc portal
jeffiral_2-1750984726047.png

 

 


 

jeffiral_1-1750984658258.png

 

 

 

1 ACCEPTED SOLUTION

Thanks @Abbas_5. That looks promising. I checked with HI and that would require at least one paid NowAssist plugins, and that's not within our consideration at the moment.
 
Anyway, I was able to add the feature I was aiming for through trial and error. All that's needed is to plug it in the theme's header. Now I have this:

DESKTOP:

jeffiral_0-1752294168905.png

 

 

jeffiral_1-1752294196081.png

 

 

 

MOBILE:

b0a9b615-e284-431e-93aa-df1f32111136.jpg

 

50bb0d2e-9fc2-4569-abde-2d379d73f39b.jpg

 

View solution in original post

2 REPLIES 2

Abbas_5
Tera Sage
Tera Sage

Hello @jiral,

 

Yes, there is an ongoing development and enhancement for the chat functionality in the ESC portal to allow for a docked chat experience instead of the traditional pop-upThis is being achieved by enabling the "Enhanced Chat" feature, which integrates the chat directly into the portal page. 

 

OR please refer to the below link:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2285396

 

If it is helpful, please hit the thumbs up button and accept the correct solution by referring to this solution in future it will be helpful to them.

 

Thanks & Regards,

Abbas Shaik

Thanks @Abbas_5. That looks promising. I checked with HI and that would require at least one paid NowAssist plugins, and that's not within our consideration at the moment.
 
Anyway, I was able to add the feature I was aiming for through trial and error. All that's needed is to plug it in the theme's header. Now I have this:

DESKTOP:

jeffiral_0-1752294168905.png

 

 

jeffiral_1-1752294196081.png

 

 

 

MOBILE:

b0a9b615-e284-431e-93aa-df1f32111136.jpg

 

50bb0d2e-9fc2-4569-abde-2d379d73f39b.jpg