ESC Portal "Additional Details" Tab Disappears After HR Case Transfer
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‎03-07-2025 02:06 AM
Hi everyone,
I'm facing an issue when performing a Transfer Case on an HR Case. Every time I transfer a case, the "Additional Details" tab on the Employee Service Center (ESC) disappears.
Has anyone encountered this before or knows why this happens? Is there any configuration I can adjust to prevent this behavior?
It's an OOTB Solution.
Any help would be greatly appreciate
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‎06-03-2025 05:42 AM
Hey @RodrigoC4406914 , have you found any solution to that?
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‎06-04-2025 04:46 AM
@Hi @RodrigoC4406914 ,
I tried to replicate your issue and indeed the tab disappears.
It seems to be related to the script include ''hr_ContextualSideBarUtilsSNC'' that is called from the widget.
In the code only the ''sn_hr_core_case'' table is defined, but if I transfer a case it might be that it's no longer on that table. For example, I created a General Inquiry case which is on the ''sn_hr_core_case'' table, but when I transferred it to a Payroll case, the table also changed to ''sn_hr_core_case_payroll''.
And that seems to be the issue. The additional Detail tab is only scoped/defined for the ''sn_hr_core_case'', but does not take the child tables into account.
Widget:
Script Include: