"Actions Button Missing on My Requests Screen in Employee Center When Language Set to Hebrew"

[Tal5]

Hello Community,
I’m experiencing an issue in ServiceNow Employee Center. When I view the "My Requests" screen, the "Actions" button is visible and works as expected in English and other languages. However, when I change the system language to Hebrew, the "Actions" button disappears completely.

Does anyone have an idea to overcome the problem?

[Rob Sestito]

Hello - 

If you have not done so already - have you checked to make sure that the Hebrew language plugin is fully installed?

I just checked on mine and it is. And then I went to the portal, changed my language to Hebrew, and the Action button is there.

Another thing that might need to be checks is the system ui messages table.

I deleted my 'actions' system message for Hebrew, and now my Actions button is in English when I change my system language:

After putting it back, it is back to normal.

Testing if I delete ALL three (Actions, Ask a Question, and Cancel Request) just for Hebrew language:

Deleted:

Portal view under Hebrew will now show ONLY the English Version.

So, I am curious as if you need to have those three records (if you do not have them already) created in your system. But I would definitely check the plugin first. I believe the plugin should have created those records OOTB that I just deleted as a test.

Check on these things and keep us posted!

Thank you,

-Rob

[Bhavesh Bijagar]

Hi @Tal5 

All translations are stored in either of the below table. ServiceNow stores translation information in these tables. 

• Languages [sys_language]
• Translated Name / Field [sys_translated]
• Messages [sys_ui_message]
• Field label [sys_documentation]
• Choice [sys_choice]
• Translated Text [sys_translated_text]

For "My Requests", check if Messages [sys_ui_message] table, has translated version of "My Requests" in hebrew. Also try repairing the hebrew language plugin, if required.