Enable 'Cancel' state for Problem record in new state
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‎10-10-2023 03:00 AM
OOB,State field is Read-only in a problem Record and a problem can be moved to closed from Assess, RCA and FIP.I got a requirement to modify this behaviour and enable cancel(closed state) in problem's new state too. How can I achieve this?
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‎06-04-2025 06:11 AM
1) Open Cancel UI action (Table : Problem ) and modify the condition as below:
current.canWrite() && (new ProblemStateUtils().canMarkDuplicateOrCancel(current) || current.state=='101'
2) Open State model from navigator > Click on Problem Management: Default Flow > Click on "Closed" State transition at the bottom of the screen > Next page appears , please add "New" state in Enter condition filter
3) Click on Problem Model > General > Bottom of the screen , click on New in the Model states and add New to Closed state transition