ESC Portal "Additional Details" Tab Disappears After HR Case Transfer

[RodrigoC4406914]

Hi everyone,

I'm facing an issue when performing a Transfer Case on an HR Case. Every time I transfer a case, the "Additional Details" tab on the Employee Service Center (ESC) disappears.

Has anyone encountered this before or knows why this happens? Is there any configuration I can adjust to prevent this behavior?

It's an OOTB Solution.

Any help would be greatly appreciate

[zuz_zuz_zuz]

Hey @RodrigoC4406914 , have you found any solution to that?

[Wessel van Enk]

@Hi @RodrigoC4406914 ,

I tried to replicate your issue and indeed the tab disappears. 
It seems to be related to the script include ''hr_ContextualSideBarUtilsSNC'' that is called from the widget.

In the code only the ''sn_hr_core_case'' table is defined, but if I transfer a case it might be that it's no longer on that table. For example, I created a General Inquiry case which is on the ''sn_hr_core_case'' table, but when I transferred it to a Payroll case, the table also changed to ''sn_hr_core_case_payroll''. 

And that seems to be the issue. The additional Detail tab is only scoped/defined for the ''sn_hr_core_case'', but does not take the child tables into account. 

Widget:

Script Include: