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Estimated Time to Resolution HR Case

vikas pratap Si
Tera Contributor

‎07-03-2025 11:24 PM

I want the ETTR plugin installed
so that the system will calculate and display the ETTR in the HR Case list view if selected as an option.

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2 REPLIES 2

SANDEEP DUTTA
Tera Patron
Tera Patron

‎07-03-2025 11:33 PM

Hi @vikas pratap Si ,

This functionality is not available for HR scope unfortunately.

We have it for ITSM and Global scope. see below the plugins :

SANDEEPDUTTA_0-1751610820814.png

 

Thanks,
Sandeep Dutta

Please mark the answer correct & Helpful, if i could help you.
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vikas pratap Si
Tera Contributor
In response to SANDEEP DUTTA

‎07-04-2025 12:01 AM

https://www.servicenow.com/docs/bundle/washingtondc-employee-service-management/page/product/human-r...

i found something but not clear how to achieve this.

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