Estimated Time to Resolution HR Case
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‎07-03-2025 11:24 PM
I want the ETTR plugin installed
so that the system will calculate and display the ETTR in the HR Case list view if selected as an option.
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‎07-03-2025 11:33 PM
Hi @vikas pratap Si ,
This functionality is not available for HR scope unfortunately.
We have it for ITSM and Global scope. see below the plugins :
Thanks,
Sandeep Dutta
Please mark the answer correct & Helpful, if i could help you.
Sandeep Dutta
Please mark the answer correct & Helpful, if i could help you.
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‎07-04-2025 12:01 AM
https://www.servicenow.com/docs/bundle/washingtondc-employee-service-management/page/product/human-r...
i found something but not clear how to achieve this.