Exception encountered processing path: /GlideListLayout_Query/getListLayout - You do not have access

AlkaK1811
Tera Contributor

I am working on HR agent workspace and when I impersonate another admin users to test, I get the error '

Exception encountered processing path: /GlideListLayout_Query/getListLayout - You do not have access to this table' 
Errors are: 

Part of the query on sn_hr_core_case has been ignored because of insufficient access for 'query_range' operation on sn_hr_core_case.closed_at

Part of the query on sn_hr_core_case has been ignored because of insufficient access for 'query_range' operation on sn_hr_core_case.sla

Part of the query on sn_hr_core_case has been ignored because of insufficient access for 'query_range' operation on sn_hr_core_case.assigned_to

Part of the query on sn_hr_core_case has been ignored because of insufficient access for 'query_match' operation on sn_hr_core_case.priority

Part of the query on sn_hr_core_case has been ignored because of insufficient access for 'query_match' operation on sn_hr_core_case.active


I already checked this article but it doesnt help: https://www.servicenow.com/community/developer-forum/glidelistlayout-query-getlistlayout/m-p/1583502 

How to sort this out, if anyody has an idea? thanks. 

1 REPLY 1

Les1
Tera Guru

Same here. 

I had found something saying to provide the user the role 'query_range_role' which we thought had fixed the issue but still finding some users, even with this role, having the same error.