Exception encountered processing path: /GlideListLayout_Query/getListLayout - You do not have access
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04-28-2025 06:17 AM
I am working on HR agent workspace and when I impersonate another admin users to test, I get the error '
Exception encountered processing path: /GlideListLayout_Query/getListLayout - You do not have access to this table'
Errors are:
Part of the query on sn_hr_core_case has been ignored because of insufficient access for 'query_range' operation on sn_hr_core_case.closed_at
Part of the query on sn_hr_core_case has been ignored because of insufficient access for 'query_range' operation on sn_hr_core_case.sla
Part of the query on sn_hr_core_case has been ignored because of insufficient access for 'query_range' operation on sn_hr_core_case.assigned_to
Part of the query on sn_hr_core_case has been ignored because of insufficient access for 'query_match' operation on sn_hr_core_case.priority
Part of the query on sn_hr_core_case has been ignored because of insufficient access for 'query_match' operation on sn_hr_core_case.active
I already checked this article but it doesnt help: https://www.servicenow.com/community/developer-forum/glidelistlayout-query-getlistlayout/m-p/1583502
How to sort this out, if anyody has an idea? thanks.
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05-20-2025 09:05 AM
Same here.
I had found something saying to provide the user the role 'query_range_role' which we thought had fixed the issue but still finding some users, even with this role, having the same error.