Hello,
For reporting purposes, I have a list of incidents, where I need to be able to filter based on certain entries in the work notes.
Why should I need this ? Because in the work notes there are system updates where the short description gets another prefix. This prefix I then use temporary to be able to filter on content of my short description.
What is then the exact problem ? In Snow, I can clearly see system notes. When exporting this incident, these system notes are not present in the export.
Is this a general setting ? Or is this a restriction ?
Example :
In export I see the latest update as (I put in the real username as Username due to privacy reasons):
2023-04-17 14:25:21 - [Username] (Work notes)
Cher utilisateur,
When I compare with Snow : the latest info is that the issue was closed. But these entries I don't see in Snow.
Any tips or advise would be extremely helpful
