Regarding the “Audience” of the activity set in the life cycle event, I assume that the activity set is triggered when the condition is met.When is this “Audience” evaluated?If it is evaluated periodically, I would like to know where that process is ...
Hi experts,I have a form and I need to auto populate fields based on requested for.I used auto populate feature on the variable and It served purpose for some fields auto population but below fields unable to use that feature. Requested for- Refers ...
alert('We’ve moved. The page you are trying to access is no longer in use.')I want the bold the words (We’ve moved! ) using xlient script with the help of Alert message . Can you help me Thanks,Chandan
Hi Everyone, I'm facing issue with Washington DC release Actually, If we open process automation designer->playbook experience we will get playbook builder but in updated version, I'm getting playbook form so anyone help with how to navigate to playb...
Hi All,I want to create bulk hr cases in servicenow , i tried the bulk hr request but i am unable to set subject person , assignment group , assigned to . Please help me on this. Thanks in advance
Which table can I find the view count on a knowledge article? i need to run a report on views. Thanks!
Hi All, I have developed regex :^[0-8,\,]+([\.][0-9]{0,1}+)?$:- in this regex it allowing 0 to 8 with one decimal number like 7.8. 8.1 , 8.9. But it should be max 8.0 after that it should through the error (example : 8.1, 8.9 through error ). Can ...
Hi, Can we add this "impersonate user" functionality in the Agent workspace for HR case management?
Hello!We recently deployed the Employee Relations module. We set up 2 Case Restriction records to restrict who can see the cases...The impact of this is that the HR Service Desk cannot see the Employee Relations Services when they are creating a case...
We have the inbound action for Create HR Case (Forwarded) turned on. When we make comments in cases back to the requestor, we want the reply to go to the original sender's email address. Can anyone tell me how to accomplish this?
Hi Is it possible to restrict certain agents getting cases auto allocated to them? They'd only be there to oversee cases in the group rather than deal with them.
Hi everyone, we are dealing with an issue with Granular Delegation - the thing is that when the HR Task is delegated, there is automatically checked the checkbox "All notifications" on the delegation record which can lead to leak of information (also...
Hello All i have requirement in virtual agent topics i want some topics show in sp portal and some are show in esc portal i have tried all the solution which are given in community but none of the any solution working is there any one who can reall...
I am trying to make a virtual agent topic which is only visible to leaders and not colleagues. How can I achieve this? Thanks !!
Hi Please help me with the queue routing condition. It works for this condition: But it is not working for this condition:
