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Upload employee photos to AD from Servicenow

I am looking at a solution to upload photos from Servicenow to AD when an new employee is onboarded.The use case is as below,1. User uploads a photo via a catalog item as an attachment.2. On submit of the request, the photo is directly uploaded to th...

Raghu6 by Tera Contributor
  • 325 Views
  • 1 replies
  • 0 helpfuls

HRSD COE Question/HR Service

Good day!  What is the best HRSD COE to use when users want to request ongoing things such as enhancements/changes/defects?Should I create a new HR Service for this?Maybe we can use the HRIT Operations COE?Which COE should be used for this? Any helpe...

Danielle10 by Tera Contributor
  • 583 Views
  • 3 replies
  • 3 helpfuls

Knowledge Articles

Hello,  In the current ( Utah version) , there are some occurrences in which two knowledge articles are having the same numbers . how it can be avoided and what business rule we need to put   

nitesh83 by Tera Contributor
  • 172 Views
  • 1 replies
  • 0 helpfuls

Resolved! How to translate HR pdf document templates?

Hi all, Could you please share how to translate HR pdf document templates? I couldn't find anything on the subject in the community.Thank you in advance

Community Alums by Community Alums  
  • 642 Views
  • 3 replies
  • 1 helpfuls

flow designer

Hi All,I created a flow in flow designer that whenever case is closed complete and additional comment is added in the case , a new case should be created . The case creation is working as expected. I modified the flow to copy two more additional fiel...

kali by Tera Contributor
  • 238 Views
  • 5 replies
  • 0 helpfuls

Center of Excellence Table

Good Morning, We recently activated a new HR COE to configure a new record producer service. Upon creation of the service we are running into a weird issue where the comments/work notes are not appearing and also security issues. The record producer ...

Inbound actions

Hi All,I have created an inbound action but in the body of the mail there is a embeeded link , is it possible to extract the link and populate it in a field.

kali by Tera Contributor
  • 151 Views
  • 1 replies
  • 0 helpfuls

Resolved! Job active checkbox needs to be checked in Job Record

Dear Friends, I have a request to create a User Profile, Human Resources Profile and Job Profile in ServiceNow Instance.During Job Record creation, I missed out to check "Job active" box. Now, I am unable to update the checkbox with Checked. Could yo...

Ravi Kand by Tera Contributor
  • 341 Views
  • 2 replies
  • 1 helpfuls

Resolved! Report for Retired Knowledge Articles

We are trying to build a quick "report" or filter for our third party support team to be able to monitor when knowledge articles have been retired in the system. Is there an easy way to run a filter in the knowledge table that can show which articles...

How to show fields in At a glance Contextual Panel

We have a requirement to display Opened for contextual panel as we are displaying for subject person similarly PFA. Now we are seeing in the OOB script include as atAGlanceUser and it's default user as subject person. How can we make this for opened ...

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soumya5 by Tera Contributor
  • 892 Views
  • 2 replies
  • 3 helpfuls