different link types in module creation
Hi All,I am learning module creation and saw there are lot of link types. Can someone explain each one with an example.Thanks in advance.
Forum Posts
Help on NLU Reporting
Is there a way we can link the open_nlu_predict_intent_feedback table with the interaction table in creating a report? We are trying to look at the feedback and also see when that led to a live chat transfer that also includes the interaction number.
Data resources on UI builder
Hi, I want to edit the data resources that are there on my landing page of Agent workspace for HR case management , it shows it is in read only mode. Can someone please help me. I am trying to edit the data resources on tha copy variant page of my la...
If an employee resubmits the survey, the previous response remains without being deleted.
Hi,I would like to seek advice from the community.・Implemented the enabling of survey retakes for resubmission.・Because employees lack deletion permissions in Metric Results, upon checking via View Respons, records remain where employees responded mu...
Resolved! Employee Relations - Case lock functionality
I need some help, please. Our Employee Relations team is planning to use SNOW for case management. I remember that in the HR Agent Workspace, someone with the HR ER confidential [sn_hr_er.confidential] role can lock or restrict a case. However, our E...
Script include
Hi All,There is a reference variable called subcategory(Reference) , on the backend there is a custom table for storing the subcategory. And there is another variable called bank , it is a dropdown field . Based on the bank variable value the subcate...
Servicenow knowledge
Hi All,I am beginner in ServiceNow . I want to increase my technical knowledge in ServiceNow and i want to understand how things are working in the backend . I am not restricting myself to ServiceNow modules . Please guide me or suggest udemy course...
Resolved! Missing attachment on ATF Step after clone
ATFs are created on Dev an pushed to Acceptance and Prod. Some ATF Steps have an attachment step with an Attachment.The issue is that after we clone Prod back to Acceptance, we are missing the attachment.The Clone request weMake sure NOT to check Ex...
On Agent workspace for HR Cases need to send email via dynamic 'from'
We have a requirement when we want to send email from agent workspace for HR Cases at that time want send mail with dynamic 'from' i.e. either logged in user's email address should auto-populate in 'from' or that user should be able to select 'from'....
Copy variable editor data to description
Hi experts,Can we update description field on case form with variable editor data when record is inserted? TIA
Mobile
Hi All,I am learning ServiceNow mobile . I am a beginner in the mobile on ServiceNow platform . Please guide me on how to study the mobile. If possible you can also recommend mobile learning you tube channel or Udemy coursesThanks in advance.
Compose email attachements
Hi All,A user has sent a attachment via compose mail and from servicenow , Fromlogs it is showing the attachment has been sent. Attachment size is within the limit of outbound email property size. But in their outlook the attachment is not received b...
HR Survey: Question Text no visible for user with sn_hr_core.basic role
Hey everyone, I need some help with a survey issue. I have a survey that is sent to users during the progress of an HR case, and it's all set up in the Human Resources: Core scope. Users with the sn_hr_core.basic role should be able to see the respon...
Resolved! HR Survey trigger conditions
Can HRSD have multiple surveys?Can the ER COE table have a different survey vs the HR Case COE table?What are the survey trigger conditions?Can a HR service have multiple surveys?
Resolved! Remove [code], [/code] from email notification
Hello,I am trying to use the below mail script to fetch only the latest comment for our HR Case email notifications. When I test this, it's also pulling in [code] and [/code] tags into the comment body. How can these be removed?
