How to add a new List in HR Agent Worksapce?
How can I add a new List to HR Agent Workspace? I've been looking at documentation and can find information on Agent Workspace (incidents, problem, ect.), but can't find anything for HR Agent Workspace.
Forum Posts
Resolved! Original Value on HR case Description
Hi, On my record I have variable called name referenced to sys_user table. After form submission form the portal why the case description show the logged in user value as well next to the variable as orginal value I'm aware this is populating from ...
Mandatory fields within tables
I am having an issue with making a field mandatory in HR Agent workspace. When I set the field as mandatory on the table, when I test to see if it will allow me to close without the mandatory field being completed, it will allow me to close without t...
HR Tasks - allow employee other than assigned to, to view parent case.
Hello - is it possible to allow an employee whose HR Task is assigned to their group to be allowed to view the parent case when they're not the assigned to individual? We'd like the supervisor of this group to be allowed to have visibility into the p...
Resolved! Limiting Read Access Based on Location
Hello! I am new to ServiceNow and am wondering the best method to achieve this scenario. We’re exploring restricting read access of HR cases based on the location of the submitted user for some of our HR non-agent teams. So if User A lives in Town A...
hrsd integration
In HRC2451106 the HRT0401813 didn´t change state to draft to ready
Team insights configuration in manager hub
Hello everyone, I am facing issue in manager hub configuration, in team insights there are widgets -about the teams, service and support, employee journeys, in that there are reports so how can i bring data in them.
Hover link or URL in servicenow portal
Hi Team, How to show KBID in URL instead of sysid for any related article in portal.Current URL :https://abc.service-now.com/my_hr?id=abc_kb_article_view&sys_kb_id=18100f60db12b190b1fc3313e2961919Expecting URL link to display :https://abc.service-no...
Client role assignment schedule job
Hi All,var hr1 = new hr_Utils(); h1.removeRolesAssigned(userSysId); hr2.matchingPortalRoles(profile);Can you explain what the above code does?
Knowledge feedback task
Hi All,In knowledge feedback task there is impact and priority how does the system take this value and where to put configurations for this
Video on ServiceNow's Workday Integration
https://www.youtube.com/watch?v=Q1l5mZl4-ck
Resolved! Why is work notes list collector not available for HR Case users
Perhaps I'm missing something obvious and this is detailed/documented somewhere....but HR users (i.e. users with roles such as hr.ROLE_HR_CASE_WRITER) don't have permissions to add users to the list collector field Work notes list if it is added to t...
Resolved! The Reports & Dashboards restrictions
How to restrict Reports & Dashboards related to ER to all the users except the ER managers.
Create a report with On Hold reasons and Close reasons how can i create this?
I need to create a report where i need to track for all tickets that are in State: - On Hold- Resolved to include the reasons for "on hold" and "resolved" options. ThanksFernando Marques
Hide list collector variable
Hi all,I was having two variables i.e., for example request and type where request consist of two choices( a and b) and the type(list collector variable) consist of 5 choice. when i select the request i.e. choice a then only 4 choice has to be displ...
