How to Capture Approvers time
Hi All,Is there a way to measure the time it takes for approver to complete approval on a HR Case?
Forum Posts
For HRSD
Hi Guys, Is the HRSD module is easy job or it is difficult when compared to ITSM job?Tell me why it is easy or why it is difficult.
Transfer Case sends notification to Opened By
When we transfer an HR case, the requestor is getting a notification. Is there a way to turn that off? Its confusing for the requestor and they don't need to know that the case has transferred to a new COE.
Urgent : Suspended Reason choices are not appearing for Non-admin users
On HR case form when the state is selected as Pending.... A Dialog pop up appears with Reason and worknotes to fill. The choices were added in sys_choice table and they are appearing for admin users. For non-admin users Choices were NOT coming up. I ...
Resolved! Creating HR Service Options
I have looked through the documentation and cannot find any place that mentions the creation of HR Service Options. To add some context - there are the "options" you can add to an HR Service that will automate things on the HR Case like adding a mana...
Resolved! Is it true that i need HTML skills to increase the font size on the campaign banner?
Is it true that i need HTML skills to increase the font size on the campaign banner? Increasing font size seems like it should be configurable?
Checklist Item is not Visible in HR Template
Im trying to edit one of the items in this checklist. When Im Testing an HR Case those Checklist are visible .Now, when i tried to visit the HR Template to edit an item there those checklist are not there ?Am i missing a role? or is there another way...
Restrict Visibility of HR Knowledge Base Articles to Published Status in portal
How can I Restrict Visibility of HR Knowledge Base Articles to Published Status only(no Draft or Review state) in service portal for users with / without knowledge related roles
Resolved! hide empty variable in variable editor on record producer
hi i created a record producer and i want to show all variable value in my case form too, so i added variable editor. now my case form is also showing empty variable also, how can i remove empty field. these fields are mandatory, but it is working on...
Field styling in workspace
Hi, We're building out our first iteration of Workspace for HR and wondering how we can modify the field styling. For example, in our instance the form fields feel... flat/very basic: If I look in my PDI, the form looks much cleaner and something I w...
HR Employee Service Center Portal Picture
Hi Everyone! I am looking to change the picture on the Employee Service Center page, how would I do this?
Scope/Guidelines for Transitioning HR Services to ServiceNow
Hey everyone, We are preparing to roll out HRSD for HR services. My understanding is that, in the future, most employees will use ServiceNow for their inquiries instead of approaching HRBPs directly. My question is, does anyone have guidelines or cat...
Resolved! Approval UI Action in the HR agent workspace
Hi Community,Is it possible to have the Approve UI Action shown on the HR Agent Workspace, where the 'assigned to' on the HR Case can approve the HR task/case? Thanks,NN
Use HR Profile to create Active directory account
Has anyone used the HR profile to track a user prehire, and then allowed ServiceNow to create the AD account?
I have created custome fields in HR table but that fiels not showing in service portal to-dos
I have created custome fields in HR table but that fiels not showing in service portal to-dos.can any one please help us to know.
