Hi, I am facing an issue with Live Agent Connect in my personal Instance. Configured the Queues, Service Channel and Assignment Rule in Advanced work assignment. Given the Itil, awa_agent, workspace_user etc all the relevant role to the Assignment gr...
Managed this Solution for this lab. So sharing for reference. It took lot of my time to locate my record and reach this solution so sharing this quick appropriate filters to help others. Please click 'Helpful' if it serves the purpose. Till point 7 o...
Hi All,I am trying to complete this lab 02.01 of Restricted Caller Access but getting stuck in point 8 which says- Click the Read link in Operation column to open Source: Business Rule <your initials> change own profile.. I am not able to locate this...
HiIn service portal, when ever we are going to "My Requests" page , and if we open any HR case from that page,we can see a case opened like this with URL,But we don't want to show the table name in the standard URL, so when i removed the table name f...
Looking for a project that I can a group of developers can work on pro bono. A non-profit system would be great, but we are open to other projects. The purpose of the project will be to give SNOW experience to junior developers and will be led by a...
Hello All,In the HOME tab of the HR Agent Workspace when I scroll down I can see a few score type reports as seen in the attached screenshot. When we click on that score(here it is 0), these are the columns shown in the list by default. Now we know t...
While working in the HR agent workspace, I'm finding an issue with the Employee relation table.For cases related to the Employee relation table, the already configured response templates do not workit shows 'Please specify the Table Configuration' th...
Hi We have integrated Microsoft teams with Servicenow but when we click on "start microsoft teams chat" button in HR agent workspace, nothing happensthe chat modal just loads has anyone faced this similar issue?please assist thanks in advance please ...
Hi, I've requirement to hide + button to create HR case from the HR agent workspace. can someone help how to do that.
Hi all, Can anyone explain the function of this._convert in script includeFor example, in below lineif (gRecord.next()) {quickLinksMap[gRecord.sys_id] = this._convert(gRecord, 1);}What does this._covert do? Thanks in advance
Hi All,so we are creating HR case for onboarding, once the case created RITM and 4 SCTASK need to be created and it should be assign respected groups.we can able to achive this using a flow ,but I am looking HR Lifecycle .I need some more details , c...
there was a requirement where for a perticular table, approvals should be delegated. I am facing issue with delegator user criteria , delegate use criteria and delegates tab under delegation rule, please explain how and under which scenario they shou...
HiIn standard ticket page , when HR case is opened, we can see the date,state in right side of the page(Highlited in yellow)But we have a requirement where these options should be visible in left side of the page beside HR case,Attaching the sample s...
Hi All,In the HR case ,whenever state changes to ready to work or work in progress to awaiting acceptance automatically HRI user acceptance work flow is not attaching but we are changing manually ready to work to awaiting acceptance than HRI user ...
Hello All, I have a question, if we do not have enough records to train the PI then can we use the live cases (which are closed) to train on the data that we are getting and get to a point where we can test the predictions are satisfactory enough and...
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