Service portal
Hi Team,I want to show widget ,when we right click on portal page then it should show ticket header widget.Thanks
Forum Posts
Image not showing in Assessment Template Definitions table for survey form
Hi Team, Smiley image of *very dissatisfied is not showing in Assessment Template Definitions table which is used in survey form please find screenshot.Thanks
Journey designer question
Hello! I am a trainee exploring Journey designer and would appreciate an advice please! I am trying to configure the Journey Designer in a demo instance and one issue I am having is that when a Manager persona requests a Journey in EC via a record pr...
"related kb" side panel in the agent workspace page condition for the sn_hr_core_case & it's tasks
Hi Experts,"related kb" side panel in the hr agent workspace is inside the case page configured via the uib, is visible in every hr case opened in the workspace but also for every of it's tasks. i need it to be visible only for the case page and then...
Can you please help me to make me understand how journey accelerator is useful to departing team.
Hi, Can you please help me to make me understand how journey accelerator is useful to departing team. I have committed update set for experience pack departing team and after committing that I'm not able to see lifecycle event, activities sets in th...
Remainder Notifications
HiI have a Target Day field[ which displays the final day the request should be completed] on the Request/ ticket. Automated Notifications should be sent to the Processor when 50%, 75% and 100 % of Target time has completed.For some Reason SLA's ca...
how to store manager name in flow designer
Hi All, I am receiving the the subject line "Notification: Manager Reporting to XXX(00657041)via integration. I want to store the XXX(00657041)(flow designer) in the variable because it contains manager name and manager employee id , these two value ...
Employee Center Pro Catalog Item Error
Hello, I have worked on an HR onboarding process where I used a record producer to update the user profile. This process worked fine in the previous version of ServiceNow. I recently made an upgrade to the Vancouver version and ran into an error when...
HR life Cycle Event activity
Hello Experts, We are trying to fix below issue any help would be greatly appreciated. Issue: As per the audience condition Notification activity should only trigger to the user whose onboarding type is New Hire and it should not trigger to Active ...
quick messages
How to enable the email client to auto populate the fields of TO , CC and subject for emails of quick messages?
When Knowledge article is updated it should send a notification to owning group.
When existing Knowledge article is updated by knowledge editor it should send the notification to owning group
HR Agent Homepage
Hi Team ,I have created one tiles please refer screenshot , i want to add condition in pending cases tiles for e.g -Assigned to is me + active = true + state is pending . so where i can add the condition. Thanks
Checklist section in Configurable workspace
Hi All,We have activated plugin " Agent Workspace for HR Case Management". Mention the changes in below.1.If any HR tasks has check list that will be display default in Legacy workspace but in configurable workspace, by default attachment section sho...
HRSD: Receive Completed DocuSign Document
Hello - I am aware of the DocuSign integrations, but I haven't seen this scenario come up in my search. The team receives fully executed/signed DocuSign documents - currently they completed document is sent via DocuSign to a team email, which routes ...
add related KB articles to the side panel in hr agent workspace - in the case page.
Hi Experts, trying to find a way for adding a new left side panel tab to populate related kb articles to the case page in hr agent workspace, i see option to do that via the ui builder contextual, and other suggestions under the contextual side panel...
