Hi all ,There is a field 'Due date' in my table . Email Notifications should be sent to the Processor (Assigned to) 2 weeks before the Due date and one day after the due date . How can I do this ?If It can be done using flow Designer , it will be v...
Hi everyone, I have a request to add a custom variable on back-end when creating an HR Case. The thing is, I don't want to create a new entry on the table for this, I want to find a way to make this achievable maybe by a record producer and a flow.. ...
Hello everyone,I encountered an issue with sending bell notifications to the assigned agent triggered by record changes. Currently, the notifications are only working for one operator, causing multiple notifications to be sent and potentially spammin...
Having one requirement in which 5 Multirow variable set are present and each one of have validation.mrvs1 - less then 10 rows allowedmrvs2- less then 2 rows allowedmrvs3,mrvs4,mrvs5- only 1 row is allowed And above sum should be 10=mrvs1+mrvs2+mrvs3...
Hi, i have a problem where when i select Lifecycle Events and Journey accelerator in Journey configuration my template disappears from the portal. From what ive seen the template should continue to be there to be used from Journey creation page. Imag...
HiIn My requests case page in portal, previously we have been using our customized standard routing portal but recently we have been changed to standard ticket route as its OOTB functionality in order to show the additional details section for custo...
Hello Team, We have a custom field on HR Agent Workspace which is set to be visible for few HR Services and now we want to make it visible for few more HR services.We tried with finding UI Policies, Business Rules and Client Scripts but did not find ...
Hi, I would like to have a table list which is used by HR related application.At first, I thought that Docs article include table list while installed by HR related plugin but the Docs does not list not all tables.So, I am thinking that to filter the...
Hi all ,How to configure a String Field in a form to accept AlphaNumeric characters and Hyphen Symbol (-) only and exactly should be of 16 characters ?Please pour your Insights ,Thanks in Advance !!
In my SLA dashboard and I can easily get the actual elapsed time.I am looking for the business elapsed time to add to the SLA dashboard.Since the actual elapsed time is 24/7, I need to report on the actual time an employee worked on the case.Maybe I ...
Hello Community, Is there a way to add an existing case as a child case to another existing case?
My favorites widget has always message shown below, even when I do not have favorite items the message is there. 'Date added' field and 'card view/list view' icons are place outside the widget. Is there any way to move them inside the widget.@Rob Ses...
Hello SN community, Is there a way to include cases that an employee was named as an Involved Party on the 'Cases' tab within the HR Profile? Currently, we can see Opened for, Opened by, and Subject person, but we need to see cases where the employee...
Hi all, I am trying to Restrict Hr case , request item records only visible to the one group of member using Query BR.I have created one check box filed ,once its true then this record only show that HR_onboarding group.can any one please share any s...
Hi All,There is OOB "Transfer Case" button which Action type is "Declarative". We have deactivated the Declarative action &enable "Format Configurable Workspace" option. So that OOB COE option is not available in the transfer case dialog Window. Coul...
