The old & new user account will have same Email ID & user name , different GUID. Is it possible to map these user accounts so that user can still be able to see the old data ( requests raised ) using the new GUID when logged in using SSO. Can someone...
Hi All,Please let me know if where should i make the changes for the below cards to create new ones and update the existing ones (HR agent workspace)Thanks in advance.
Hi @everyone, The Text search in HR agent workspace displays "No Title" instead of short description, anyone knows from where can I configure this?Thanks!
Hi ,i have applied user criteria on quick links but its not working on portal.for e.g - on quick links i have applied user criteria in "available for" field. but on portal all the links are visible for the impersonated person. which should not be t...
Hi everyone! I was wondering if and how is it possible to automatically order a display list for every user?(Image is attached)As you can see, it is ordered but it was manual, sometimes when the case is created this is not by order. How can I automat...
I was having a field called sub type where the field type is choice. The choice value has to get from the from the record producer variable i.e., inquiry. The value of variable and choice are same and also both the variable and choice label are also ...
Dear Community, We are facing issue where system already generate HR Task after request been submitted and it also notify users through Outlook email. Upon clicking the hyperlink, it is not navigating to that specific task under "My Task" menu. It ...
Hi Team,I have a requirement where when user clicks on a link he should get redirected to record producer with all empty values.And there should be another link if user clicks on it he should get directed to same record producer but it should be fill...
can anyone help me to convert the ACL code into before query BR.if (gs.getSession().isInteractive() && (new sn_hr_core.hr_CoreUtils().impersonateCheck())) answer = false;else if (new hr_Case(current, gs).canReadCase()) answer = true;else ans...
How do I change the Assignment Group picklist choices from HR Agent Workspace? When I configure 'Dictionary' for this field, I have the 'Reference qual condition' Type | contains | Assignment which is correct, but it is pulling Type | contains | huma...
Hi Everyone,Is there a way to add Topic detail and topic category on the HR case creation configuration page, based on my selection of topic detail and category i want the HR services to show up (which are related to those topic detail and category)....
What are the merits and demerits of only using itsm tables for an hrsd subscription? The client is adamant on using only sys_user, sys_user_group, and sys_user_grmember for its users.Your answers are greatly appreciated.
Can the Related Articles Widget that is on the Service Portal be added in the HR Agent Workspace when agents search for articles?
Only HR Case, HR Total Rewards Case, and HR Workforce Administration Case are showing as options. Should also see Lifecycle, Payroll, and HRIT according to my PDI. Not sure why all the COEs are not showing up.
Experts, After the upgrade from Tokyo to Vancouver. Users are unable to see Completed Tasks in ESC portal. I have compared Tokyo & Vancouver version for the same user(roles) in two instances but it still has an issue. User just see a hyphen '-' FYI -...
