Fetch worknotes from Interaction to the new created case from the interaction

Community Alums
Not applicable

Hi , 

I have a requirement , that I have added worknotes to the interaction form.

Once I create a new case from the interaction , I should get all the Interaction worknotes onto my newly created case worknotes field.

How can I achieve this requirement ,Script would be helpfull.

1 REPLY 1

Keshav72
Tera Contributor

Hi @Community Alums 
You can write after business rule on Interaction Related Record [interaction_related_record] table.
or You can check oob BR.
I attached screenshot herewith.

 

Please mark my answer as helpful.

BR.PNGBR_1.PNG