Fetch worknotes from Interaction to the new created case from the interaction
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12-18-2023 11:00 PM
Hi ,
I have a requirement , that I have added worknotes to the interaction form.
Once I create a new case from the interaction , I should get all the Interaction worknotes onto my newly created case worknotes field.
How can I achieve this requirement ,Script would be helpfull.
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12-18-2023 11:41 PM
Hi @Community Alums
You can write after business rule on Interaction Related Record [interaction_related_record] table.
or You can check oob BR.
I attached screenshot herewith.
Please mark my answer as helpful.