When i click on magnifying glass icon on assignment group field in agent workspace, i am not able to view assignment group, its showing blank but when i type group name manually it works. And i am not facing these issue in incident and task. What can...
Hi everyone, My question is as per the topic. I've heard some rumors that Employee Center may replace Service Portal in the near future and that it will bring together both ITSM and HR functionalities to make one portal for everything. Does anyone k...
Hi, How we can create activity set, activity to implement lifecycle event. What steps needs to be followed to achieve it. Can anyone please tell me one example with step by step to achieve it. Regards, Nivedita
Hi ALL, I have created a record producer "Generic Request " under HR case (sn_hr_core_case) table. I have added two variables 1. HR Tower -Drop down a. HR TECH b. HELPDESK2. Requested person (Reference filed from user table)Now, depends on t...
Hi All,Agents create a reminder in hr agent workspace , but we have observed that the reminders do not go to user mailbox. Is it possible to send reminder as a mail to user mailbox.Thanks in advance
To request data destruction in ServiceNow, go to the "Data Destruction" module, complete the necessary form (including data type, reason, and urgency), and submit the request. The designated personnel will then process your request for secure and com...
To initiate a data destruction request in ServiceNow, navigate to the "Data Destruction" module, fill out the required form with details such as data type, reason, and urgency, and submit the request. The request will be processed by the designated ...
Hi All, One of the requirement we are receiving date and time (like 2023-12-06 12:00:00) from the one of the field , but i want display date only in the task description .Can you help me to get the date. Thanks
We are being asked to complete our Metti assignments. However we are discovering that in order to complete the task, we require a Wipro Employee ID Card. Who in HR is the POC for this and can they be sent to us via mail? Thank you.
"It's time to know about HRSD."Do you know? Which property help you to allow or restrict the access to all HR cases by impersonating the user?Answer is "sn_hr_cor_impersonateCheck" that allow or restrict access to check all HR cases by impersonating ...
Hi All, When I am trying to view HR KB article , it shows blank screen for some users but for others it is working fine. I checked the user criteria for Knowledge base and it is fine and I ran KB article and Knowledge base diagnostics , it shows the ...
Hello,Has anyone using a Chat response template with HR Agent Workspace seen this error? The error is "Action failed" (see below) when trying to use the Quick Action option / r.The response template being used is set up with a channel and conditions....
Hi everyone! I know Now Assist is available with the Vancouver upgrade but anyone knows what is the price of the Now Assist feature to, for example, 1000 active HR Profiles? Thank you!
Hello, I've created several groups ASD, ASS, and ADA. They should not have access to Report Misconduct HR Service. I don't want them to be able to read, write or delete. I notice that you cannot write ACL's towards HR Services. I tried doing the CO...
How to get "how many users sawed one particular incident".
