Hello everyone, did someone successfully configure Case Deflection Configuration for HR Cases deflection using KB articles? First I've tried it on client's instance but was not successful to trigger any Deflection Metrics records. So I've started fre...
Can someone help me on the below requirement. How to Highlight VIP on Opened for and subject person in HR agent list viewI want to visible on the below it is for HR agent list view, I already written a script for HR case table it is working Please re...
Hi all,There is field called Grade (salary) in the form..so when the user click that field it should display a help text i.e Hourly Rate/ Contract ID.So how to display this help text.. Thanks.
Hi Community,Good Day!Is there any way of knowing where HR case is created from Agent Workspace- Create HR case. I have to set source field if it is created from integration, inbound action , HR case creation form.For integration and Inbound action i...
Hi, I have to create two HR task automatically when HR case is created and it should assign to assignment group. Can anyone please help me with this. Regards, Nivedita
Hello, My goal, in the long run, is to have a record producer form (like a background check form) where multiple users have to fill out their part on the form. I have a record producer with the formI have an HR service that displays the form to ini...
Hi When a document Template is created from an HR Case, the name of the person who created the form is added to the name of the attachment. Why? I see that maybe it indicates who should sign the document. Or it indicates who generated the document? T...
Hello, I am currently working within my personal dev instance creating an onboarding lifecycle event. I have my new record producer created. I have created an HR service linked to my record producer to initiate my lifecycle event. When I run a test a...
Experts, I have researched the community and also tried current.hasAttachments() but it is not supporting HR Case table. Can some one guide me how to find out attachment in a case and show in a report. I tried below links but it is based on Incident ...
Dear Community Members, Is there any way I can restrict the visibility of few HR Services (under a fix category) to some group members only and rest of the assignment group members shouldn't have visibility to those HR services? For example. I have H...
Hi!We are currently working on Lifecycle events/Journey Designer to create an Onboarding process for the customer. In the Onboarding process, there are some activities/tasks which are IT related (like Supervisor orders the user credentials and passwo...
For HR Cases that require approvers (managers or others), the Service Activity setup allows for approvers to be added if missing. ServiceNow also provides a related list to be added to the case to display who the approver is. However, the client ne...
Hi experts,How can we modify fields displayed on preview icon for opened for field. We need to remove and add few fields to display on preview.Please refer the screenshot below.  Thanks in advance.
01: Current issue: It’s confusing to look at the profile for rehire and contractor conversion due to blend of current and future data. Contract conversions LCE do not work properly and can’t consume having a current active contractor record with i...
What is the best method to allow multiple agents (either from different or same assignment group) to be able to work on a single HR case simultaneously?
