Hello, We have recently implemented Agent Chat, and wanted to know if ServiceNow has an Agent response timer. When Agents are working multiple chats and cases, the Agents want some indication (timer) that shows that it was 5 minutes since the last ti...
After cloning prod to test trying service catalog request it re-directing prod url.
Hi All, I have a requirement that,In the description of record producer after clicking on "Template" the excel sheet should get download.I have given the try making use of insert link but that is only working for "admins" and not for "non admins" as ...
We have a requirement to update the fields visible when creating an interaction from the HR Agent Workspace. Does anyone have any ideas on how to do this? This is the form OOB: Thanks so much!
Hi All, We are trying to modify the HRI Case User Acceptance workflow . Below is an image of the same . So , When a case is created by an user ,an agent works on it and provides solution on case and moves the case to "Awaiting acceptance" state . T...
we can trigger an activity set after another activity set completes but is it possible to trigger it once all activity of dependent activity set get completed except one for eg: Survey. Requirement is to trigger the subsequent activity set and leave ...
Hi - I want to create the task under specific lifecycle activity set if the subject person is Manager for any user. How do I create this using flow designer.
To my understanding, there is a complex set of business rules, script includes and ACLs managing access within HRSD. I've taken a couple dives but been unable to decipher thus far. Therefore I am seeking advice on how to achieve the following require...
Hi All, How hide cancel request option in esc and hr case form view for HR cases
For Some hr cases active is false when state is awaiting acceptance. For some hr case active true for state is awaiting acceptance. Any reason for this. When I check hr cases active false for state awaiting acceptance for those cases closed date is ...
Hi folks, I would like to understand the difference (if any) between the "Skip auto-assign" Case Option that can be set on HR Service and the "Skip auto assign" field on HR Case (by default, this is not visible on the form).If we want to avoid auto-...
Hii am trying to highlight(any color) the one field in the list view in Hr agent workspace, so i followed this link below for the processHighlight list fields (servicenow.com)But i am not able to achieve this requirement as my field is not reference ...
Hi All, I have a requirement of creating a HR case in which the after selecting subject person it should show whether use having HR profile or not. Can anyone help me with the script.
Hi All,Whenever a hr case is created , the state of the case is ready . When state of the case is ready the users should not post additional comments/worknotes in the backend of the case . Kindly suggest how can this be achieved. Thanks in advance.
Hi People, Please help me!! I've checked the ServiceNow Exam requirements for receiving the vouchers for HR. It stated to complete the following I've completed all three On-Demand trainings but couldn't receive the voucher. Can anyone let me know if ...
