Hello, When users with role sn_hr_core.basic role tries to create an new HR case from backend the COE and HR service feilds doesn't show any data in it. I have attached screenshot for the same. I have already checked the related ACLs and case creatio...
I had a question about Employee Relations features as to whether or not they have any of these featuresCan I also be shown the articles to these or links. Thank you.Involved PartiesInterviewsAllegations (Subtypes and Types)Corrective ActionsAllegatio...
Hi all - We only use HR Agent Workspace, and trying to figure out how to relate a parent case OR a child case that is already existing (not net new). I see the child case list view in AW, and a NEW button to create a new child case - but I cannot fo...
Hi ServiceNow Community! We’re getting ready to revamp our HR services configuration, which will include updating, adding and deactivating Topic categories, Topic details and HR services. We will not create or deactivate COEs. Our previous experience...
Hi All, I created a custom metric instance for measuring the duration of the assigned to of the case. I want to create a database views for linking both the metric instance and hr case - assigment group . Please help me on this and thanks in advance.
'<subject_person> has requested FWMT Tool Access. Do you approve this ? ' Requirement: When HR Case got raised a hr task will be generated to approve the access , so in the approval form the above variable should be created ..I have created the appro...
Hi All, We have been using AI Translations for Translation of KB Articles and the Knowledge block inside the Article is not showing the content but just the block when clicked on "View Article" . Please see the snapshot below. Please suggest what set...
Hi, I have to update subject line of notification. When I'm checking notification and preview notification then this is correct notification but I'm not able to subject of that notification in this notification record. I need to update above no...
Hello All, I need to trigger a notification based on below conditions,the notification has to be sent to the assigned person of HR task under HR LCE Case.When to send conditions:HR Service ->OnboardingHR Profile ->After 2 days of 'employee start dat...
I have a requirement where i need to make knowledge articles which is in english visible even if the user language changes from English to chinese or some other language. Does it possible to achieve these through scripting in widget.Can anyone help m...
I have requirement to create Onboarding request where cross departmental task will be created like email ID creation task, laptop\desktop allocation.I can't use LE as Client is having professional license. I have 2 options:1. Use Universal Request mo...
Am trying to test the live agent on my personal dev instance. I have configured the service channels, queues, agents. But it always says 'No chat agents currently available' in the chat widget on the service portal.
Hi, Is it possible to Change the header text color to some other color in the portal. Let me know the best possible way to change the text color. Please do find the attachment given below. Thanks & Regards
HiIn HR agent workspace, For creating a new HR case, when we filled the mandatory information and after that if we double click the "Create case" button., it ends to create 2 cases where one is actual case and another one is duplicate case which is c...
Hi,I have a requirement where I have to configure "at a glance" side panel that are visible when the case record is opened in the HR Agent Workspace, The option Configure Contextual Side Panel option is not visible in the dropdown as you can see in t...
