Creation of a metric table
Hi All,I want to create a new metric table to capture the assigned to of the hr cases . Please provide the steps to achieve this.
Forum Posts
Two different articles have the same KB number i.e. KB0010571.
Can anyone help me with below query Two different articles have the same KB number . Is there any reason why it will showing.
Case Deflection setup for Viewing a Knowledge Article
Hello everyone, did someone successfully configure Case Deflection Configuration for HR Cases deflection using KB articles? First I've tried it on client's instance but was not successful to trigger any Deflection Metrics records. So I've started fre...
Resolved! How to Highlight VIP in Opened for and subject person in HR agent list view
Can someone help me on the below requirement. How to Highlight VIP on Opened for and subject person in HR agent list viewI want to visible on the below it is for HR agent list view, I already written a script for HR case table it is working Please re...
To Display Help text
Hi all,There is field called Grade (salary) in the form..so when the user click that field it should display a help text i.e Hourly Rate/ Contract ID.So how to display this help text.. Thanks.
Any way of knowing the source of HR case.
Hi Community,Good Day!Is there any way of knowing where HR case is created from Agent Workspace- Create HR case. I have to set source field if it is created from integration, inbound action , HR case creation form.For integration and Inbound action i...
I have to create two HR task when HR case is created.
Hi, I have to create two HR task automatically when HR case is created and it should assign to assignment group. Can anyone please help me with this. Regards, Nivedita
Resolved! Multiple User fill out a record producer.
Hello, My goal, in the long run, is to have a record producer form (like a background check form) where multiple users have to fill out their part on the form. I have a record producer with the formI have an HR service that displays the form to ini...
Resolved! Why the name of the person who created a document template is added to the name of the attachment?
Hi When a document Template is created from an HR Case, the name of the person who created the form is added to the name of the attachment. Why? I see that maybe it indicates who should sign the document. Or it indicates who generated the document? T...
Resolved! Auto Create new hire When a lifecycle is initiated from a record producer
Hello, I am currently working within my personal dev instance creating an onboarding lifecycle event. I have my new record producer created. I have created an HR service linked to my record producer to initiate my lifecycle event. When I run a test a...
Resolved! How can we search to see if HR Case has an attachment?
Experts, I have researched the community and also tried current.hasAttachments() but it is not supporting HR Case table. Can some one guide me how to find out attachment in a case and show in a report. I tried below links but it is based on Incident ...
Resolved! How to hide HR services from agents while case creation?
Dear Community Members, Is there any way I can restrict the visibility of few HR Services (under a fix category) to some group members only and rest of the assignment group members shouldn't have visibility to those HR services? For example. I have H...
Resolved! How to assign onboarding tasks to IT?
Hi!We are currently working on Lifecycle events/Journey Designer to create an Onboarding process for the customer. In the Onboarding process, there are some activities/tasks which are IT related (like Supervisor orders the user credentials and passwo...
How can a Case Approver be changed on a HR Case that has been created with a service activity requiring approval?
For HR Cases that require approvers (managers or others), the Service Activity setup allows for approvers to be added if missing. ServiceNow also provides a related list to be added to the case to display who the approver is. However, the client ne...
Resolved! Preview icon view on reference field (i button)
Hi experts,How can we modify fields displayed on preview icon for opened for field. We need to remove and add few fields to display on preview.Please refer the screenshot below.  Thanks in advance.
