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To Display Help text

Hi all,There is field called Grade (salary) in the form..so when the user click that field it should display a help text i.e Hourly Rate/ Contract ID.So how to display this help text.. Thanks.

kumaar by Tera Contributor
  • 1503 Views
  • 2 replies
  • 0 helpfuls

Any way of knowing the source of HR case.

Hi Community,Good Day!Is there any way of knowing where HR case is created from Agent Workspace- Create HR case. I have to set source field if it is created from integration, inbound action , HR case creation form.For integration and Inbound action i...

Drishti by Tera Guru
  • 599 Views
  • 3 replies
  • 0 helpfuls

Resolved! Multiple User fill out a record producer.

Hello,  My goal, in the long run, is to have a record producer form (like a background check form) where multiple users have to fill out their part on the form.  I have a record producer with the formI have an HR service that displays the form to ini...

mlamin by Tera Guru
  • 1211 Views
  • 5 replies
  • 3 helpfuls

Resolved! How can we search to see if HR Case has an attachment?

Experts, I have researched the community and also tried current.hasAttachments() but it is not supporting HR Case table. Can some one guide me how to find out attachment in a case and show in a report. I tried below links but it is based on Incident ...

Community Alums by Community Alums  
  • 635 Views
  • 2 replies
  • 2 helpfuls

Resolved! How to hide HR services from agents while case creation?

Dear Community Members, Is there any way I can restrict the visibility of few HR Services (under a fix category) to some group members only and rest of the assignment group members shouldn't have visibility to those HR services? For example. I have H...

Resolved! How to assign onboarding tasks to IT?

Hi!We are currently working on Lifecycle events/Journey Designer to create an Onboarding process for the customer. In the Onboarding process, there are some activities/tasks which are IT related (like Supervisor orders the user credentials and passwo...

Tiina by Tera Contributor
  • 2050 Views
  • 6 replies
  • 4 helpfuls

Resolved! Preview icon view on reference field (i button)

Hi experts,How can we modify fields displayed on preview icon for opened for field. We need to remove and add few fields to display on preview.Please refer the screenshot below.  Thanks in advance.

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si21 by Tera Guru
  • 1234 Views
  • 1 replies
  • 1 helpfuls

Multiple agents to work on a single HR case

What is the best method to allow multiple agents (either from different or same assignment group) to be able to work on a single HR case simultaneously?

SY6 by Tera Contributor
  • 587 Views
  • 2 replies
  • 0 helpfuls