Resize quick links
Hi experts,How can we resize (make smaller) these quick links (external links) tiles.Please let me know which part of CSS/ HTML needs to be changed to adjust the size of these links.Thanks in advance.
Forum Posts
Agent Assist not working on Agent Workspace for HR Case Management
Hi All, I am actually able to navigate to the New 'Agent Workspace for HR' through the workspaces dropdown in the header menu of the new Polaris view and able to see the agent assist related search results in the workspace for all COE's cases expect ...
How "Task support team" field would work?
Hello, I would like to know how "Task support team" field and its related fields would work on the HR task table.In my onboarding lifecycle event activity, there is a task whose support team is Parent Assigned to and HR Tier1 as below. How can employ...
How to Use Flow Designer to skip approval when the approver is also the requestor
How can I use flow designer to skip an approval when the approver is the same person as the requestor?
Resolved! HRSD Question - Case Management & Employee Center
Hi all, Maybe a silly question but is it possible to use a phased implementation approach in HRSD with Case and Knowledge Management and Employee Center Pro? For example, you introduce Case and Knowledge Management (for internal HR Agents) and then E...
Resolved! I need to update Customer Satisfaction Survey.
Hi, We would like to update the Customer Satisfaction Survey post closure of a SNOW case. Can anyone please tell where I can find Customer Satisfaction Survey. Regards, Nivedita
Resolved! How to create User criteria with the script to check whether the logged-in user has any direct reportee who are active and from XYZ location can access the HR catalog
How to create User criteria with the script to check whether the logged-in user has any direct reportee who are active and from XYZ location can access the HR catalog
Auto-populate user id in catalog item variable
I have created three variables On catalog item. employee _name. employee _id. employee _email.Employee _name is a reference field with sys _user table.I want to auto-populate user_id in employee _id and email in employee _email when a user is selecte...
Sync Termination Fields from Workday (Spoke)
My team is working on the Workday HR Spoke, specifically focused on Offboarding to begin with, getting rid of manual entry through a catalog item and now we will create a case when the Workday termination process triggers an event. We've got this wor...
Implementing Virtual Agent on ESC portal on PDI
Hi All,I want to learn about implementation of HR virtual agent on PDI, I searched for all documents and videos but, were not beneficial, Could you please help me with proper steps to learn HR Virtual agent from scratch. Thanks!!
Related lists not visible in Workspace
Hello,I'm trying to setup a specific workspace view for the User [sys_user] table, but the related lists are only visible for the "Workspace" view.As you can see on the screenshots, I created the view and configured the related lists, then I created ...
Resolved! How to bring subject person and opened for field from HR case form to HR task form
Dear Community Members, I have a requirement where I need to show Opened for and Subject Person field on HR task form. Both the fields are available on HR case form but is there any way I can bring them to HR task form? Regards, Peeyush Jaroli
Resolved! Antivirus scan on Document uploads/downloads (Document Management)
Does ServiceNow run antivirus scan on the documents that we are uploading/downloading to/from their servers? (Document Management)
How to populate dynamic fields value in E-signature document
The customer's requirement is to have an HR Task with a task type of E signature. This task should enable them to view specific HR Case fields data on a document so they can add their signature to it.
How to get user information from HR Profile
Hi guys, hope you are doing well! I have a record producer with some variables (employee_number, employee_grade, etc), and I want to auto populate those variables with the user on the field with the value "subject_person3". I tried a Script Include b...