Hello, We have a requirement related to response templates wherein an attachment included in response template should get attached in the HR case. I want to know is there any way to achieve this and how it can be implemented? Thanks,Sejal Gandhi
Hello All, So I am trying to view the Playbook tab in the HR Agent workspace specifically for Lifecycle event cases OOB in my personal dev. According to docs, I see that once the plugin is activated, and case is either in Ready/WIP state , this tab s...
Hello, I have an issue regarding Employee Relations table of HRSD, in which user for whom the HR case is raised on this table that user is not able to see the HR Case through Default View for that user auto view coming is Self-Service when user try ...
Hi All, As there are different choices available in "choice field" of system property out of box i see. How can i fetech the different value presnt in choice field like "problem_coordinator" What is the way of doing that ?
Hi All, How "choice list " type system property works ? how can we use this property type in scripting ? Can somebody help me with the example . I wanted to fetch the different value of choice field ?
Hi, Do anyone knows how to activate the My Favorites widget on the new Employee Center pro portal. See below a screenshot from ServiceNow. thank you!
We have a requirement where records from a few HR tables need to be sent to a third-party system, in CSV format using a mid-server. This can be achieved via Export Sets. The catch is the CSV files need to be encrypted in transit and at rest throughou...
Hello, is it possible to have a list of all topics in mobile app and when I click on it to open the topic page?
Hello SN Comm Team!I seem to be having an issue with the Agent Can Add An Approval for the Agent Workspace for HR Case Management. It seems to not be consistent in my PDI - and a client's instance. We just upgraded to Tokyo and Agent Workspace for HR...
Users unable to see categories in service portal even while the user criteria is satisfying. Admins can see it and create requests but other users cannot. is there any specific role needed for a generic user to able able to create a request?
I am working in Tokyo. I noticed that once a user clicks on the link within the notification it takes the user to the "my requests service portal. However the Accept resolution (link) is not showing the (A) in the link as well as the (N) I have looke...
Hello Community,I’m trying to add fields to Metric Result list view that are dot walked from Assessment Instance Question table: However, values are not visible to HR user due to out of the box ACL where condition is evaluated as false: If user try...
I am wondering what the best practice recommendation is regarding how to display/map record producer variables to the target HR Case table. I've seen a handful of different recommendations in the Community over the years, some of it dating back to th...
Hi All, How to remove HTML tags from Rich description and description field in the list view of HR agent workspace? We are populating the rich description with a custom business rule and there is a oob business rule that copies from rich description...
Hi All, Had a couple of questions around usage & licensing of HR Service Delivery Enterprise license and would really appreciate your inputs: 1. Would it be possible to re-allocate licenses/subscriptions of ServiceNow HR Service Delivery Enterprise l...