Fields added to Workspace UIB layout not visible in HR Agent Workspace

[Jessica LeCoq]

Hi, 
I'm trying to configure the form fields on the HR Agent Workspace. I've done this successfully in the past by going to the HR case in the platform, changing the view to the Workspace UIB view and adding the necessary form sections and fields.  

Problem, when I add the fields I need to the Workspace UIB view, only the new form section name is showing with no fields visible underneath in the HR Agent Workspace.  They are visible on the HR case form in the platform/default view and in the Workspace UIB view. When I open the "personalize form" option in the Workspace, the fields are shown as options and are checked as if they are there. 

The fields I'm trying to add are OOTB fields for course_cost, course_start_date, course_end_date, course_justification, and school_program_name.

Any help is greatly appreciated. I'm coming up on the end of a contract and need to get this figured out ASAP. 

Thanks everyone.

[Rob Sestito]

Hey @Jessica LeCoq,

This is going to be an odd question, but, have you tried clearing the system cache since doing the new fields?

I ask this because, I have noticed BIG TIME with the HR Agent Workspace/Agent Workspace for HR Case management, that when things are configured/added to it, clearing the system cache helps those changes get pushed to the UIB.

I even had to clear the cache multiple times when just changing the color of the banner at the top.

If you have done that already, I apologize.

Keep us posted - thank you!

-Rob

[Jessica LeCoq]

Hey @RobSestito,

Yes, I've tried clearing the cache, but unfortunately that didn't do the trick.  I think the issue is with the "Reimbursements" OOTB related list.  There seems to be some UI Policies competing with the custom related list that I made. Still haven't quite figured it out.

Thanks for the reply!

[Anupriya23]

Hi Jessica,

I am facing the same issue, did you figured out what was causing this issue?

[Jessica LeCoq]

Yes, we did find the problem. The problem had to do with the particular fields I was trying to add. Each one of those fields were part of the OOTB Tuition Reimbursement HR Service. What I should have done was use the entirety of the OOTB version instead of trying to pick and choose which fields I wanted.  It ended up causing some confusion with the related lists, which made them not show on the form. Once I removed them and activated the OOTB version of Tuition Reimbursement, I was able to go from there.