Hi,
As per documentation, I should be able to navigate through HR cases assigned to me (and other criteria) via Employee Service Center (HR Service Portal), I'm unable to find this. Can anyone please help me what I'm missing here?
Instance: Kingston (Personal developer)
User: System Administrator
Documentation reference:
HR Service Portal:
User Groups:
Thank you,
Mujtaba
I can see how that documentation is a bit confusing.
We generally encourage HR Practitioners to use the Platform view of ServiceNow for case fulfillment.
I do believe that documentation is referring to the platform view, as the listed "ways to search" correspond to the Modules in the HR Case Management application menu. See image:
The HR Portal does give that Cases menu item. It is a quick view of Cases, but not as configurable as indicated.
My guidance is to use the HR Portal / Employee Service Center for case submissions (from Employee/Workers) and use the Platform view for HR Fulfillment (HR Agents / Practitioners).
I can see how that documentation is a bit confusing.
We generally encourage HR Practitioners to use the Platform view of ServiceNow for case fulfillment.
I do believe that documentation is referring to the platform view, as the listed "ways to search" correspond to the Modules in the HR Case Management application menu. See image:
The HR Portal does give that Cases menu item. It is a quick view of Cases, but not as configurable as indicated.
My guidance is to use the HR Portal / Employee Service Center for case submissions (from Employee/Workers) and use the Platform view for HR Fulfillment (HR Agents / Practitioners).
