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Unable to open HR Case in HR Agent Workspace

Hi All, We have an issue while loading the HR Case in HR Agent Workspace. It is showing loading record not display any data. Please refer to the screenshot below.Can anyone provide your expertise on this, what could be the reason? Thank you in Advanc...

Agent Workspace.png
Manisha30 by Tera Guru
  • 554 Views
  • 6 replies
  • 0 helpfuls

Hiding MRVS from HR Case Description?

Hello, we are using a MRVS on one of our Catalog Items and it's working well. We have that MRVS being mapped to a custom HTML field in the HR Case to make it easier for agents to read the data in a table format, from record producer script. However, ...

maxstnr by Tera Contributor
  • 146 Views
  • 1 replies
  • 0 helpfuls

HR Users Cannot Select Variable in Filter

Hello, We are having an issue where HR users cannot create a filter for an HR form they are trying to view. They get stopped when trying to enter a "Select Variable". When they try to search on the "Select Variable" field the following error message ...

lreiner by Kilo Contributor
  • 170 Views
  • 1 replies
  • 0 helpfuls

Add signature in the document template.

Hi Community, I have requirement where actual signed signature picture is provided by the user.In the document template, when signature is being requested then the provided picture should get inserted at the signature box. Any guidance on how can we ...

Drishti by Tera Guru
  • 367 Views
  • 5 replies
  • 0 helpfuls

HRSD Activation

I want to set up the HRSD module on my dev instance from scratch. Can you suggest the best way to start and the steps I should follow for installation?

Narayana RC by Tera Contributor
  • 326 Views
  • 4 replies
  • 2 helpfuls

Schedule email from an hr case

Hi,I have a requirement where the user wants that the hr agent can schedule different response templates of an hr case as emails on there own. Please note that the response templates can be different for different cases and the hr agent needs to have...

Resolved! Display a message when an checkbox is selected

I have created 5 checkboxes where when checkbox1 is selected a message1 should be displayed and if checkbox2 selected then message2 be displayed and so on. I have tried to achieve this using rich textbox as message and show/hide using UI policy but i...