I am working with HR Service Delivery (HRSD) and using the HRM To-Dos Summary widget. I have a use case where: An employee needs to sign a document, orThe employee’s manager needs to complete fields related to an HR case To implement this, I created...
Hello, "Suspend Task" button on HR task in HR Agent Workspace is missing.How can I modify UI Action "Suspend Task", specifically Workspace Client Script to have the same functionality as on classic view? Thanks,Nelli.
HR Template:And when task is created only it should assign to assignment group but assigned to is also assigningflow:i had to give additional details in task because they are not invoking with template invoked@Mark Manders Please help
We need to design a process where an employee can submit their nominee details through the Employee Center portal. Once the user submits the form, the following actions should occur:An HR Case should be automatically created.The submitted nominee dat...
Hello @community I would like to hide an activity set from journey details page when loggedin user is the manager of the LE case.I am aware of the checkboxes what we have on the activity configuration for display for opened for and display for subjec...
Hi Experts, We have a requirement of adding the approve / reject button on ESC portal on the request page . If the resolution given by the agent is correct and the user is satisfied it will accept the solution otherwise reject it . How can we enable...
I’m facing an issue on a Zurich family instance with Document Templates and PDF Generation Utilities. Here’s the scenario:In my Yokohama PDI, clicking Preview on an HTML Document Template works fine and generates a PDF.On the client Zurich instance e...
Hi All, I am following the course of HRDS Implementer(Path) - Human Resources (HR) Simulator (San Diego) Course. In the following course, I have difficulty in the establishing HR Criteria and User Criteria Content. Even though I created exactly as ...
When user receives email to provide survey feedback and they click on thelink - it should directly take them to the actual survey response page and not redirect them to portal Since the survey response is a platform capability and not restricted to...
I have removed a record under the Not available for section in user criteria, but after the migration, this changes is not moving to the new instance. I have tried capturing it multiple times but the same issue occurs. Please help me resolve this iss...
Hi,Is there any way we can apply a max-wait time/timeout branch after live agent doesn't accepts the live agent chat in a virtual agent designer topic? If yes, how can I do it? Thanks in advance!!
I’m trying to hide Offboarding HR cases from the Subject Person in Employee Center → My Requests, only when the user is an external worker (contingent worker / subcontractor) based in Spain. HR Criteria and COE configuration are not working, as the c...
Hello,I have a requirement in my current project where I need to create an email script in ServiceNow. In the User table, I have three custom fields: L1 Approval, L2 Approval, and HR Employee. I need to include the users from these fields in the CC s...
Putting this here so someone doesn't waste too much time on it.With workflows, you could force a reevaluation of activity set triggers using the script below (available in the "Condition with Event BR (Demo)" business rule if you have it) : (functio...
I have a requirement where, in many cases, incorrect tags are being added even when the tag conditions are not met. In the example case, although the short description does not contain any keywords matching the Payroll input tag, the tag is still add...
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