Document Preview: restrict edit button on the HR agent Workspace configurable
I want to hide the EDIT button on the Preview Document pop up in the HR agent Workspace [configurable].
Forum Posts
Resolved! HR Agent Case Cross Team visibility
My HR team has asked for a way for them to have better visibility across teams. Their pain point is mainly around terminations. The current process they follow is that every term, they assign a task to someone on the Employee Relations team to confir...
How to create a sys_choice for the HR Profile table from a Scoped Application
Hi Everyone,@Ankur Bawiskar , @Chuck Tomasi @GlideFather I’m working in a scoped application, and I need to create a sys_choice entry for a field on the HR Profile (sn_hr_core_profile) table via Script Include. I’m unable to insert or update sys_cho...
HR Admins with sn_hr_core.admin and user_admin Cannot See "Edit" Button on Group Member Related List
Hello Community,I’m facing an issue where HR Admin users who have both the sn_hr_core.admin and user_admin roles are unable to view the “Edit” button on the Group Member related list (sys_user_grmember).So far I have checked the following:Using Acce...
Best Practices Related to Placing Cases in Suspended State
Hi everyone! We've been asked to find a solution to send automatic "chaser" emails to case assignees when cases are in suspended state. We're thinking that our customers are trying to find a system solution to a process related issue. It's our impres...
Resolved! Access to api 'put(sys_user_preference.value)' from scope 'sn_hr_sp' has been refused due to the api's cross-scope access policy - How to fix this erroe
Access to api 'put(sys_user_preference.value)' from scope 'sn_hr_sp' has been refused due to the api's cross-scope access policy How to fix this error. In Header widget I used the below lines Server Side - var myreturn = false; var prefVal = g...
HR Service - HR Task with a task 'collect user input'
Hi, I'm currently in the process of building an HR Service that involves several tasks. First task is for the 'Subject user': the user must confirm whether the item is approved. If the item is approved, then user needs to provide few specific details...
Resolved! Collaborators in HR Case
I am trying to understand the complete functionality of collaborators in HR case. I have the following questions and can any of you please guide me to the right document or let me know what are the answers? 1) I am in need of assigning a particular c...
HR Survey Result Fields Missing (HR Case Number / HR Service) – How Are These Populated?
Hi Community,I’m working with the sn_hr_pa_profile_metric_result database view and noticed that for many survey results, the fields HR Case Number and HR Service are empty, while for others they are populated correctly.Since sn_hr_pa_profile_metric_r...
encrypted field value does not show in html document template
Hi All, facing one issue:we have encrypted field in HR total rewards case ..that is salary field , we are generating employment document using document templates and used salary field to show salary in document using ${annual_slaary} but always salar...
In ATF I want to read all the dropdown values & compare it with the provided list for a field.
I want to read all the dropdown values & compare it with the provided list for a field. How can I do it in ATF?
Resolved! Restricted Caller Access Privilege is not working
Hi all, I have created one record in 'Restricted Caller Access Privilege' table.I have selected table as sn_hr_core_case, on the form it is not showing. After clicking on magnifying glass it is showing the table. But still I am getting an error, whil...
HRSD - Collect Employee Input (Employee Form) fetching data limitation
I'm currently having an issue with the Employee Form / Survey Designer. There seems to be a limitation where it cannot fetch data from another table, which prevents me from displaying the value on an Employee Form field. Based on the scenario shown ...
HRSD Playbook duplicating tasks
When a lifecycle is being initiated in SN HRSD and an agent is working through the playbook we are having issues where tasks are being duplicated sometimes 90 times etc, but this does not happen every time. We have not been able to figure out what i...
Trigger activity set based on mandatory task of the previous activity set
Hello Community, I have a requirement where I need to trigger an activity set when all the mandatory tasks (optional = false) in the previous activity set are completed. Here is what I have done in the advanced trigger, but it still isn't working. An...
