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Doubt regarding OOTB data stream (Look up Organizations)

Hey Guys, I Have a question regarding the data stream company IDs.there is one OOTB subflow "Get Company IDs" which calls it  "Look up Organizations"but when I use a custom subflow and call it it returns more record , how is it possible?And also it g...

Ashutosh4 by Tera Expert
  • 344 Views
  • 2 replies
  • 0 helpfuls

ServiceNow document is not getting generated after preview

Hello, I have selected document template and after preview i am getting below error and logs. Can someone please help with this Error:Logs:Request : <sysid> failed with ' Conversion failed. Cannot invoke "java.io.ByteArrayOutputStream.toByteArray()" ...

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Question on Script include

I wrote a script include in Employee center core and a client script in the same application for a record producer.There I have a requirement to check if Requested for is a member of HR groups or not.I created a field and marking it based on the scri...

ashutoshpat by Tera Contributor
  • 1913 Views
  • 14 replies
  • 0 helpfuls

Implementing deflection tracing for Legal Request

Hi Everyone, I need some guidance on implementing deflection tracing. We are using the ESC portal for request generation and knowledge base access.The requirement is to track deflection - specifically, how many users visit knowledge article but do no...

HR Condition "No. of records matching the condition" Query

We would like to be able to display this query value on the [sn_hr_core_condition] table for HR administrators. This would help provide a first glance view on the table level, or in a report, of the condition match without having to open it in detail...

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On submit client script

Hi We have requirement that is on startwork ui action but they doesn't want to touch that oob ui action so they want me work on onsubmit client script that is Whenever the case changes from ready to in progress state by clicking on start work the Sla...

JayaSreeSI by Tera Contributor
  • 649 Views
  • 8 replies
  • 0 helpfuls

hrsd

I got a requirement like In contextual search(feature) record producer configuration to recommend knowledge base articles while filling out the hr service intake forms they need the trigger field as Request type but I am not getting search variable w...

JayaSreeSI by Tera Contributor
  • 245 Views
  • 1 replies
  • 0 helpfuls

Transform map delay

Hi Guys, I am working on workday integration inservice now, while I am getting the data in the staging table and via the out of the box flow i am mapping it .I have a transform map associated to the staging table too, which targets the main table.Rig...

Ashutosh4 by Tera Expert
  • 261 Views
  • 2 replies
  • 0 helpfuls

Resolved! Problem with task validation- Secure HR Payroll COE

Hi! At the end of the course i met an issue which i cannot resolve.  I cannot validate the task, and i am running out of time thus i need your help.  I would really appreciate any reccomendations!            

MagdalenaA by Tera Contributor
  • 771 Views
  • 2 replies
  • 1 helpfuls

Resolved! Workday Integrations and Flow designer array object issue.

Hey Guys, I am struggling to get the data mapping in flow designer.So the thing is Look up Time Off Balance is an OOTB action in HRSD workday plugin ,and the time off balance is getting data from the workday for time_off_balance object which is fine,...

Ashutosh4 by Tera Expert
  • 1859 Views
  • 2 replies
  • 0 helpfuls

To remove/hide group approval under Task/To-Dos tab in ESC

Hi, Our team is currently developing a request using a Record Producer and Workflow. The requirement is for the request to go through a group approval process after submission. However, we noticed that upon submission, the system displays the group a...

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