Add link to email functionality adds a snippet of the article to the email, but redirects to KB view. Is there a work around to point the landing page to Esc self service view?I have tried making changes to Search Action Configuration "Add link in em...
Hello experts, We are assessing the feasibility of the following use case in a ServiceNow TPRM sandbox:A Third-Party Risk Assessment produces an assessment score.A separate Contract Risk Assessment produces another score.ServiceNow combines both sco...
Hi All,Does anyone know how we can configure the "Create HR Case" option under the "+" icon in HR Agent Workspace? Alternatively, if it is not needed, how can we remove or hide this option?
Good day!I'm trying to implement IAR for HR. However, when it comes to testing the configurations, I am running into an unexpected error.Whenever I create a case, it gets assigned to the HR Bot. Perfect. However, there are no suggestions, resolutions...
Hi All,I am configuring the New ER Scoped App (sn_hr_er_case) and am working on the Interview Management Templates. I have created the templates and am able to add them to an interview as an admin. When I impersonate an agent in the Employee Relation...
Hi Everyone,I am currently practicing ServiceNow and working through an exercise related to filtering Groups.The task asks me to:Navigate to Favorites → Users and Groups → Groups.Create a filter for groups where:Name contains HROR Name contains Human...
Hello Everyone,I have Custom table which is extended from the Case Table, and i have created a record producer on that table and if i submit that record producer as a end user it submitted the record and i can see the record in backend, but it is sho...
I'm currently trying to create a column level encryption using Encryption field configuration module in order to encrypt a field which has Calculated Value set to true. Can anyone confirm Can we encrypt a String type field with calculated value?
Hi Community,We have a requirement to make our leave request experience more user-friendly in our custom ServiceNow portal. Instead of presenting users with a regular form and a standard list/drop-down of leave types, we would like to provide a more ...
A "Students" group [sys_user_group] with at least two members.A theme [scrum_theme] with the name "Application Development" An epic [rm_epic] with the name "HHD Application Development"All stories [rm_story] with "HHD" in the name are assigned to the...
We have enabled the document viewer for case attachments, but have found an odd behavior that I am trying to track down the source of: When a fillable PDF (with fields completed) is attached to a case and the agent clicks "view" under manage attachme...
Hi Everyone,When the user changes his status to Available and goes to work in other tab within minutes his status is getting changed to offline state even though he is working.Please note that this behavior is observed only in PROD instance , but not...
Hi, I am planning to appear for CIS-HR certification. I have completed all courses mentioned in Learning Path. But still it would be helpful if you can help me with mock exams URLs or any other way I can prepare for the exam. Thanks,Darshana
Hi friends, I created delegation rule categories under Granular Delegation for HR and IT in sys_delegation_rule_category table. I created HR categories in HR core scope and IT categories in Global scope and also added delegation rules for each of tho...
Hi Team,I have a requirement for HR Cases (sn_hr_core_case) where attachments need to be automatically removed after a retention period.RequirementWhen an HR Case reaches "Closed Complete" status:Attachments should remain available for 10 calendar da...
