I have an employee form that a manager fills out and I want the fields they complete on the form to be copied over to case record. I set up the Mappings but it is not updating the case. I set up the filter conditions on the case as HR service = Reque...
Hi,I wanted to see if anyone has an idea for the following challenge:I have a Lifecycle Events Case which has an activity with an HR task template of type HR Service. That activity is assigned to an end user who opens the HR task in EC, enters some d...
Hi ServiceNow Community, I have encountered some sort of dead end with a requirement I am facing at the moment. Some context first: There is an Onboarding Service (Lifecycle Event) that the HR Team is using. During the whole process the manager of th...
Dear Team,The integration will use IntegrationHub and the SuccessFactors Spoke to securely connect and pull data such as employee name, email, title, department, manager, and employment status. The data will be retrieved via a scheduled flow and stor...
Hello Everyone, I am working on lifecycle event onboarding for new hire. I have created lifecycle event names onboarding and add activity set to it names Prepare, Day 1, Week 1 and so on. Prepare activity set triggers immediately when the HR case is ...
I was doing the simulator tasks and stuck at the place where it is asking me to assign all HHD Stories to the Application Development theme and HHD Application Development epic?. I have done it all but still facing the same error. Not sure how to pr...
We recently upgraded to New York version. When we use the transfer function, the "new" case now has a work note added automatically that says the case has been reopened by the person using the transfer function. Why is that? What's the purpose of thi...
Hi everyone, There is a related tab named "Record history" present on the HR Case form in Agent workspace for HR Case Management, I want to remove it, any help on how can this be done? Attaching screenshot for reference.Thanks in advance!
Hi!In a Lifecycle, I have an Activity Set with 5 activities.Each activity has a different audience.I need activities 2, 3, 4, and 5 to start simultaneously only after the first one be completed.I thought about using a container, but since each activi...
Hi Team.I have a question regarding the "bell" location/ functionality from a client as below.Remarks from the client:The bell is great however it’s a bit small and it might be ignored, can that bell be located in the main home screen page where we h...
Hi Experts,while implementing the Virtual agent topics using some of oob topics and cloning the others, opened a topic for hr service to give the user an ability to open hr cases from the virtual agent for this hr service. so during the nodes adding ...
Hello, I saw in the Yokohama release notes that agents would have the ability to view survey responses within an HR Task of the Collect Employee Input type. We've set this up as it would be a great feature for our org to use, but it does not seem to ...
We are looking into options to help stop the "cherry picking" of cases as they come into the queue, such as a round robin auto-assignment option. Has anyone done something that is working well for you? We prefer not to customize something if possible...
Hello State changes to Awaiting Acceptance instead of Closed Complete when I select the UI Action button Closed Complete. It appears to only affect old cases for some reason.the state below.
In HRSD, I need to have the ability to skip 'Awaiting Acceptance' when Guest is the opened_for. I cannot use the setting at the Service level to control this I've tried attacking this multiple ways and am getting nowhere.Everything I have read said ...
