Flow designer

[kali]

Hi All,

I created a flow designer to create hr cases when parent case is closed complete and additional comment is inserted . The flow is working as expected but while creating a new case i am copying a choice field from parent to the child case. The choice  field value  is being populated but while seeing the dropdown value it is showing blue color. Please help me in copying the choice field value from parent to child case

[Sandeep Rajput]

@kali Could you please share the snapshot of your flow. Also, could you check if you are copying the choice value and not the choice label.

Hope this helps.

[Sohithanjan G]

Hi @kali , 

If the new copied value in blue color, that it created an extra choice, since its not matching with exisiting value. 

Please check the backend name properly & configure. Then it would be as it is. 

🙂

[Sohithanjan G]

@kali 

If my answer helped

[Anurag Tripathi]

This blue entry shows when the entered value is not part of the available choices for a field.

For eg you have a drop down field with value A, B & C, and with a script I populate the field with a value D the system will not restrict the script and let it add D on the field for that record, but this value will show blue since it is not one of the available options.

You need to make sure that the value you are copying is an available choice value (look at the value & label of the available choices).