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Granular delegation

muktha1
Tera Guru

Hi friends,

 

Can anyone help me understand how exactly the delegate user criteria in a Delegation rule works ? When we specify a Delegate criteria in a delegation rule, I don't find a place where it shows only those users satisfying the criteria who we can select as delegates. Any help is deeply appreciated.

Thanks


1 ACCEPTED SOLUTION

Hi @muktha1 ,

 

Yes, just to give more context here,

 

Delegation rules: are your r set up, which table, who can be the delegate, delegator etc.. and you can only add users which meets the criteria (if you try to add other users it throws an error)

 

My Delegates : its the actual start, end time,, based on the selected delegate it would show all the applicable Delegation rule to pick.

 

HemanthM_0-1787243224554.png

 

Hope it helps!

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025,2026

View solution in original post

6 REPLIES 6

Hi @muktha1 ,

 

Yes, just to give more context here,

 

Delegation rules: are your r set up, which table, who can be the delegate, delegator etc.. and you can only add users which meets the criteria (if you try to add other users it throws an error)

 

My Delegates : its the actual start, end time,, based on the selected delegate it would show all the applicable Delegation rule to pick.

 

HemanthM_0-1787243224554.png

 

Hope it helps!

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025,2026

muktha1
Tera Guru

Thank you so much.  Your input was very very helpful.

Regards