Group manager is not able to add/remove member

chandan31
Tera Contributor

Hi all ,

 

Group manager is not able to add /remove group members in the group and also he is able to see edit button. while clicking the edit button able to see slash bucket but after save user are not removing or adding the group.

Can anyone help me in this issue.

 

 

Thanks ,

Chandan

 

 

4 REPLIES 4

Mark Manders
Mega Patron

An you check on the ACL's? Sounds like 'create/delete' roles aren't available (adding/removing users from groups creates/deletes the sys_user_grmember record).


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

michaelj_sherid
ServiceNow Employee
ServiceNow Employee

@chandan31 This is due to the "Assignable by" attribute on the roles that are inherited by the group. Typically, the sn_hr_core.manager role is the Assignable by value for the HR Basic role (as seen below), but you may have additional roles as part of this (contains roles) that require a different role for the individual putting the user in a group. Take a look at these and I am confident this will help address your issue. 

 

 

If my answer has helped with your question, please mark my answer as an accepted solution and give a thumbs up.

Regards,

Mike

 

michaelj_sherid_0-1712838984329.png

 

Hi ,

 

Group manager is able to see edit button he is not able to remove /add members in the group

 

@chandan31 Correct, the manager will see the edit button but in the back end when the role is being applied, the processing will fail. Can you confirm that the group the manager is trying to add them to has an inherited role? If so, the statement I made in the first reply applies.

 

Regards,

Mike