gtranular delegtagtion

[sai78]

gtranular delegtagtion

[Aman Kumar S]

Hey,

In one line, normal delegation means all your task, notification and approvals your delegate will have access to and in Granular delegation you can control which table or upon meeting certain condition your delegate would know, as in if you only want to know your delegate to know about incident with priority 1 or 2, you can set that up

Normal delegation:

Service delegation is the ability to designate other users to view and interact with approvals sent or tasks assigned to you, and to receive copies of all email notifications sent to you.

Granular delegation allows employees to delegate their tasks to other employees for specific date and time ranges based on delegation rules.

Granular delegation provides the ability to delegate specific records by table and condition. It also allows admins to delegate approvals and/or task assignments for task tables they administer.

A task is delegated when it matches the delegation rules specified for a delegation. For example, William can assign Jane as a delegate for Change Approvals when the priority is set to High. Or, Peter is assigned as William’s delegate for Incident tasks.

Service delegation options are available, like limiting a delegation to specific record types. For example:

• Limiting records that match a filter condition.
• Limiting records to only approvals.
• Limiting records to only task assignments.

For more details:

https://docs.servicenow.com/en-US/bundle/sandiego-employee-service-management/page/product/employee-service-management/granular-delegation/concept/granular-delegation.html

[Aman Kumar S]

Hey Sai,

If I answered your query correctly, feel free to mark correct.
Will be helpful for future visitors 🙂

[Susan Britt]

Granular delegation is for the employees/end users and not the agents/fulfillers.  This is the main difference between the two.  Granular delegation will work on HR Tasks with the exception of e-signature and surveys.  Service Delegation does not work completely with HR yet due to the security to HR Cases, etc.

[sai78]

Hi sbritt thanks for the response. Can you also help me with the table to be added in the delegation Rule table /