I have created a new state as pending, and if a case changes from work in progess to closed, I have created a BR with set abortaction to put the state back to pending. Its updating the state to pending but making the case as state inactive which shou...
Hello Community!When we select COE while creating an HR case, the work note fields become read-only when we are creating the HR case from the HR agent workspace.But when we create case from platform it is not read-only.I have checked all the ACL's an...
We are looking to Change the font size of the HTML field in a global way.We have tried the below KB article :- https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0717120 In the KB article we are setting the default value of the HT...
Hi SNOW Team, I have created a E-Signature Template form to auto populate with the record producer forms. For some reason, the PDF is not grabbing the filled in form fields (grabbed from the record producer.) Photos attached of the form, template, an...
Hi guys , I am trying to extract value from email body which contains certain data as Name: Value pair . in inbound actions we can get the values by email.body.name. However when i am trying to create the inbound action flow . when i create a trigg...
Hi everyone,I have the following UI Action: I am printing the current number of the HR Case on the condition.After refreshing the form of the HR Case, the value that the condition brings is the following: But this is my HR Case: However, the HR Case ...
Hi all,I am looking to implement Visual Task Boards in our HRSD instance and I am wondering if there is a way to have the VTB show up in Agent Workspace, or do the users need to go to the back end to access the VTBs?
Hi all,I have a requirement to get the current date, add a given no of days to that date and set the date to a date field in logged in user's format in a Business Rule. How can I achieve it?Thanks in advance
I'm hoping to hide the Inbox icon on the left-side of the Agent Workspace for HR Case Management portal. I have already attempted to de-activate "Inbox" in sys_aw_module. I have also attempted to disable the two Inbox options (Inbox default and Inbox...
Hi all, I have a question regarding child HR case. I have defined a Service Activity as Child HR case (Account Notification)on one HR service (Test HR service), but when this HR service (Test HR service) is created, the child HR service (Account Not...
Hello All, Looking for a solution on how users are transformed into Alumni users, how does it happen? and if they want to register, so that they can set their own password and login into asc portal, Is there any way?
Hi,I was wondering if anyone have managed to get the new "Word Document Templates" plugin working in combination with a HR Service. Somehow, im not getting that Document Template links to a service. It just doesnt recognize and it just want HTML or P...
How can we add an additional layer to the OOB security rules on ER by restricting ER cases from being viewed/visible in list by the people who opened them too (opened_by) Any idea as well where servicenow is setting the self-service view for Opened F...
Hi All, I have a requirement to bring the VIP column of the impacted user in the Agent Workspace list view. Initially i configured the list layout with Agent workspace view to get the column , but it is not reflected in the instance nor in the agent ...
Hello - we are live with HRSD Case Management - one issue we're running into is employees still emailing individuals/agents directly. We are wanting to drag/drop attachments into an HR Case for agent reference only, and not visible/viewable by the em...
