When I am creating and publishing an article, On the portal I am able to see body, But my requirement is: I need to add one more additional field on portal (Its a cutom field not OOB).
Hey Experts, We have the requirement to update the message populated in the close dialog of active Interaction record when the type is 'Chat'. Please help me achieve this.Regards,Arpitha G
Hello team, there is a popup appearing, as shown in the screenshot, when clicking the cross icon. I've checked the UI actions but couldn't find the source. Can anyone please help identify where these popups originate from? Thank you!
Hi everyone, I need a custom UI action visible on the "Interaction" form in HR agent workspace which will simply allow the users to attach an existing HRC to the interaction.Can anyone please let me know how to configure this in workspace? Thanks in ...
Hi there, I am trying to investigate how to get a New Joiner their initial login to the portal. Considering building a flow that is triggered by the creation of the HR Case (Lifecycle Event) and does the following:1) generate a random password using...
Hi all,Catalog Items of type "Content Type" are not displayed properly in the related search on employee service center. Is there any way to show a link to the article or hide this type of content in the search results? Thank you in advance,Victoria ...
In the HR Profiles there a double records counted on Employee ID(as shown in the below image). From where two records are coming.please help me
Hi everyone, "Create an HRC" UI Action is present on the Interaction record in HR Agent workspace, but not for platform view. Can anyone suggest how can we implement the same in platform view?Thanks in advance!
Hi , My script include isHuman recourse :Lifecycle Enterprise andbusiness rule is in Global .Can you tell me how to write a script to call script include .in the business rule because both are different scope. Thanks,Chandan
Dear community, I have a requirement to trigger the rescind process in ServiceNow after approval from the employee's manager.Here the use case:A new voluntary separation LE case is createdThe employee decides to stay and not leaveHR rescinds the LE c...
Hi Team,Can we set a filter in the business rule (Glide Record) for active field changes from false to active .If possible can you give me the script . Thanks ,Chandan
I am trying to publish this HTML template after adding a participant (just the opened for person) but it gives me this error and I can't find anything information about it. Please help. What does Signature token mean?
Hi All,We have a ai search on the portal , we want to enable such that when users type a particular query it should redirect to my request page on the portal. Kindly help me on this.Thanks in advance
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Hello I have requirement where I need to add the UI Action of Document in a workspace.
