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Resolved! Meta Keywords not working

Hi Team,I have a record producer in that I have "IT" as a meta data but when I search it on the portal to find this record producer It gives me "No result match" as result.Does any one have any idea.@Ankur Bawiskar  Do you have any idea?

Resolved! HRSD

I have created a number field 'Count' on the HR Case form. The count field value will be 1 when the HR case is rejected for the first time after case was moved to Awaiting acceptance step. The count field value will be 2 when the HR case is rejected ...

abhisek by Tera Contributor
  • 423 Views
  • 3 replies
  • 1 helpfuls

Resolved! State Transition

Hi,I got a state field in a Table with the following states New, Open, Acknowledge, Respond, Closed , Withdrawn etc. There are no validations/ approvals Required for a record to change the state , so I am thinking that a Flow is not required (state i...

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Madhan007 by Tera Contributor
  • 771 Views
  • 1 replies
  • 1 helpfuls

quick messages

How to capture the quick messages in additional comments of activity log ?

Apoorva A H by Tera Contributor
  • 584 Views
  • 4 replies
  • 0 helpfuls

Resolved! SLA Extension for specified Records

Hi,An SLA is defined for the Task based table. Now the Requirement is for some Records, I should Provide the Capabily for the Processors to request the SLA time Extension. Is it possible to Extend the SLA time just for some Records? If so How can I d...

Madhan007 by Tera Contributor
  • 367 Views
  • 2 replies
  • 1 helpfuls

HRSD

If HR Case is rejected for 2nd time or more than 2nd time after case was moved to Awaiting acceptance step, I haveto store the rejection reason somewhere respective to the rejections like, 2nd rejection reason for the 2nd rejection and 3rd rejection ...

abhisek by Tera Contributor
  • 175 Views
  • 1 replies
  • 0 helpfuls

Can we do calculations in HRSD?

Hi there, I want to automate the calculation for notice period payments and feed that into an automated letter out of a workflow in HRSD. For example, 3 months' notice x monthly salary = 3 months x S$1000. These will already be fields in the case for...

Resolved! HR Lifecycle Event trigger country wise

Hi @Sandeep Rajput / All,We have a requirement where need to add new HR tasks in HR Activity set for country wise. That task only be triggered for specific country but not for others country. Whatever tasks there it will be same as existing functiona...

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HRSD

How can I create Report to show how many times a case was rejected after case was moved to Awaiting acceptance step? How can I create Report to show the rejection reason for each rejection if the case was rejected more than once after case was moved ...

abhisek by Tera Contributor
  • 224 Views
  • 3 replies
  • 0 helpfuls

Draft mails in agent workspace

Hi All,There is a option to save emails as draft in agent workspace. But i am unable to find the table or the area in agent workspace where the draft mails get stored. Please help me on this. Thanks in advance. 

kali by Tera Contributor
  • 902 Views
  • 4 replies
  • 1 helpfuls

Additional Approval In Knowledge OOB publish workflow

Hi Team , I am trying to additional group approval before ownership approval in knowledge Approval publish workflow . I have created the copy of OOB approval publish workflow, in that I have added approval activity with group and added newly create s...

Manal  AQUIL by Tera Contributor
  • 260 Views
  • 1 replies
  • 0 helpfuls

HR Case

How can we check how many times a HR case is rejected and reason behind that after case was moved to Awaiting acceptance step? As I need to create report on that.Can anyone please help me out as it is urgent.

abhisek by Tera Contributor
  • 373 Views
  • 8 replies
  • 0 helpfuls