Guidance Needed: Workday to ServiceNow HRSD Integration

Sirri · yesterday

Hello Community,

Our organization is planning to integrate Workday with ServiceNow HR Service Delivery (HRSD), and I am part of the ServiceNow team responsible for understanding the implementation requirements.

I would appreciate guidance from anyone who has implemented a similar integration.

Current Requirement: Employee and HR data maintained in Workday needs to be synchronized and displayed within ServiceNow HRSD for HR case management, employee profile visibility, and HR process automation.

I would like to understand the following:

What employee and organizational data is typically synchronized from Workday to ServiceNow HRSD?
- Employee ID
- Name
- Email
- Manager
- Department
- Job Title
- Location
- Employment Status
- Cost Center
- Worker Type
- Other recommended fields
Which ServiceNow tables are commonly used to store Workday employee information?
- sys_user
- HR Profile (sn_hr_core_profile)
- Department and Company tables
- Any additional HRSD-specific tables?
What is the recommended integration approach?
- IntegrationHub Spokes
- REST APIs
- MID Server
- Scheduled Imports
- Workday SOAP/Web Services
What are the best practices for:
- Employee onboarding
- Employee termination/offboarding
- Manager changes
- Department transfers
- Organizational hierarchy synchronization
Which Workday data elements are mandatory to support HR Case Management and Employee Center functionality in ServiceNow HRSD?
Are there any common challenges, performance considerations, or lessons learned that should be considered during implementation?