Has anyone found a way to remove encryption context and attach attachments from a case to an email?

Brett Watson
Tera Contributor

Kia ora Community,

 

We add encryption context to all of our attachments in HR Table, so, when I try to configure a notification to send the attachments they come out empty or corrupted due to being encrypted.

 

Has anyone worked out a way to add attachments (not just links, need an actual attachment) from current case to a notification and also remove the encryption context?

 

I believe there is an open Problem case for this issue that has been around a long time, but hoping someone has found a clever workaround.

 

Thanks,

Brett

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