Is there a way to suppress the name/avatar of an agent leaving a comment on an HR case? When users view customer visible comments on the Employee Center in their My Requests widget or when users receive an email with comments left on an HR Case, the name of the HR Agent who made the comment is visible. Customers are then saving that information and contacting the agent directly instead of going through the right channels - either for that particular case or in the future when they have other questions. This is causing some information to be missed and causing additional work for the agents.
If an agent name has to be displayed, our HR department would prefer to have comments show up as a generic HR user that does not provide any personal information about the agent working the case.
