Hide Offboarding Requests for Spain External Subject Users on Employee Service Center (ESC)

[GhitaB]

Hi everyone,

I’m working on Employee Service Center (ESC) and need some guidance.

Requirement:
I want to hide Offboarding requests from being displayed in “My Requests” on ESC only for subject users who meet the following criteria:

• Country / Legal Entity: Spain

• User type: External users (e.g. Contingent Workers, Consultants, Subcontractors)

Currently:

• Offboarding requests are visible to these subject users under My Requests

• Requests are in Open state

• This should not impact internal users or users from other countries

What I’m looking for:

• Best practice to hide these requests on ESC

  • If anyone has done something similar specifically for HR Offboarding cases

Any guidance, examples, or pointers would be greatly appreciated.

Thanks in advance!

[Adrian Ubeda]

Hello @GhitaB , 

I assume that if that type of users can't see that record in 'My request' should not be able to see in any part,  for that you can use ACL or data filtration for avoiding those record to be showed. You will need to 'dot-walk' into user class for retrieving and use snc_external, for example:

Data filtration works similar, just in this case filters the data based on conditions and so on, check this link:
https://www.servicenow.com/docs/bundle/zurich-platform-security/page/administer/security/concept/dat...

[Tanuja S1]

Hello,

Have some couple of question:

1. Is 'Show Case to Subject Person' enabled for this.

2. If yes, is Opened for and Subject Person is same.  If opened for and Subject person is same, then Subject Person can able to see the cases created.

It is suggested to use above feature to restrict the visibility as mentioned in one of the other posts.

[GhitaB]

i think yes but the subject person and the opened for are not the same person