Hide Record Not found tab in Agent workspace while transferring the HR Service to different CoE.

[Ramkumar Thanga]

Hi,

When the HR service of the HR case is changed to a different CoE table, the current record will be removed and a new record will be getting created with the details in the corresponding changed HR service table. So it opens the new record in the next tab and the previous tab shows as "Record Not found" due to the removal of record from the table. So is it possible to hide the "Record Not found" tab.

Thanks!
Ramkumar

[Ankur Bawiskar]

@Ramkumar Thanga 

Is that an OOB UI action or custom one?

share the script please

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ramkumar Thanga]

Hi Ankur,

We were able to fix this issue by adding a timer. Thanks for your response.