Hiding MRVS from HR Case Description?

maxstnr
Tera Contributor

‎09-09-2025 08:58 AM

Hello, we are using a MRVS on one of our Catalog Items and it's working well. We have that MRVS being mapped to a custom HTML field in the HR Case to make it easier for agents to read the data in a table format, from record producer script. However, that does not account for the HR Case description, which still lists the data from the MRVS one row at a time, which can get quite lengthy. This got me thinking - is there a way to actually hide a MRVS from a HR Case description?

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Abbas_5
Tera Sage
Tera Sage

‎09-11-2025 04:02 AM

Hello @maxstnr,

 

Please refer to the below link:
https://www.servicenow.com/community/developer-articles/hiding-multi-row-variable-set-variables/ta-p...

 

If it is helpful, please hit the thumbs-up button and accept the correct solution by referring to this solution in the future it will be helpful to them.

 

Thanks & Regards,

Abbas Shaik

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