highlight VA icon for first time users
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03-21-2024 04:59 AM
Hi experts,
We are introducing chatbot newly to users on portal and we will have announcement on the banner.
Can we also highlight VA chat icon with some text when they first time login.
TIA
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03-21-2024 05:16 AM
HI @si21 ,
I don't think there is a easy way to this !!
VA expert @Mark Roethof might have some thoughts here.

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03-21-2024 07:08 AM
Hi there,
Out-of-the-box definitely no. With some creativity, yes. Though it would probably cost you a good chunk of hours.
You could create an extra widget which does some kind of highlighting that you have in mind, and using User Preferences to control it for individual users.
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
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