HRSD simulation - HR Knowledge Management - error. Help needed
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6 hours ago
Hi, need a help, I'm desperate. Did steps as per instruction of the task (below). At the end trying to submit the case (step in red) and getting the error (attached). Any help, where I might check or change something. This is learning instance.
error: getNextObjNumberPadded undefined, maybe missing global qualifier
Task description:
Cloud Dimensions has a written policy for Travel Advance requests and Tammie wants the policy to be added to all Travel Advance HR cases.
Please note: To streamline your work on this task, you will enter simple text into the body of the article rather than copying and pasting.
- Create a new Knowledge article in the Human Resources General Knowledge knowledgebase with the following details:
- Category: Policies
- Short description: Travel Advance Request Guidelines
- Body: Travel Advance Request Guidelines
- Valid to: << Select December 31 of the current year >>
- Save and publish the article.
- Write down the article number as you will use it in the next step.
Next, you will add the KB article to the Fulfillment instructions on the HR Case.
- Create a new HR Fulfillment instructions record with the following details:
- Name: Travel Advance Instructions
- Table: HR Payroll Case [sn_hr_core_case_payroll]
- Condition: HR service | is | Travel Advance Request
- Instructions: Review the attached Knowledge article before processing a Travel Advance Request.
- Knowledge articles: << select the KB article you created in this task >>
- Activate the Travel Advance Request Catalog Item.
- Confirm functionality by impersonating the following users and reviewing the Catalog on the Employee Center.
- FTE with less than 1 year: Christy Long – should not see the catalog item.
- FTE with more than 1 year: Abel Tuter
- While impersonating Abel, complete the Travel Advance Request with any information and Submit.
- Confirm that the case was assigned to Rebekah Lindboe. Remember, Rebekah is the only member of the group who has the Travel Advance skill.
- Close the tab with the Employee Center and End impersonation.
- Review the HR Case to confirm the Case record is configured as designed. Ensure the Fulfillment instructions are displayed appropriately.