How can I restrict a catalog item to only be visible for a specific user group in ServiceNow?

[suraj sengar]

I have a catalog item that should only be available to the HR team. Right now, it’s visible to everyone in the Service Catalog. What’s the best way to limit visibility so only HR users can request it?

[Tanushree Maiti · Accepted solution]

Hi @suraj sengar 

To restrict a ServiceNow catalog item to a specific user group, 

use  "Available For" related list.

Navigate to the catalog item, scroll down to "Available For," click "Edit," and add the desired group.

This ensures only members of that group can see the item in the Service Portal

[yashkamde · Accepted solution]

Hello @suraj sengar ,

The best way to restrict visibility on service catalog is to make one record in available for ootb option > add you group "HR" and submit:

If my response helped mark as helpful and accept the solution.

[AndersBGS · Accepted solution]

Hi @suraj sengar 

That is where you have user criterias (available for and not available for)

[Tanushree Maiti · Accepted solution]

Hi @suraj sengar 

To restrict a ServiceNow catalog item to a specific user group, 

use  "Available For" related list.

Navigate to the catalog item, scroll down to "Available For," click "Edit," and add the desired group.

This ensures only members of that group can see the item in the Service Portal

[yashkamde · Accepted solution]

Hello @suraj sengar ,

The best way to restrict visibility on service catalog is to make one record in available for ootb option > add you group "HR" and submit:

If my response helped mark as helpful and accept the solution.

[AndersBGS · Accepted solution]

Hi @suraj sengar 

That is where you have user criterias (available for and not available for)

[suraj sengar · Accepted solution]

✅ Got the Answer
Visibility of catalog items is controlled through user criteria in ServiceNow. You don’t need custom scripts for this — just configure criteria and assign them to the item.

Steps:

1. Navigate to Service Catalog > Catalog Definitions > Maintain Items.
2. Open the catalog item you want to restrict.
3. Scroll down to the Available For related list.
4. Add a User Criteria record that includes the HR group.
   • You can create a new User Criteria under Service Catalog > Catalog Policy > User Criteria.
   • Define conditions such as Group = HR.
5. Save the catalog item.

Result:

• Only users who meet the criteria (HR group members) will see the item in the catalog.
• Others won’t see it at all.