How do I adjust picklist selection for Assignment Group in HR Agent Workspace?
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03-29-2024 01:51 PM
How do I change the Assignment Group picklist choices from HR Agent Workspace?
When I configure 'Dictionary' for this field, I have the 'Reference qual condition' Type | contains | Assignment which is correct, but it is pulling Type | contains | human_resources.
When I right-click on this field and select 'Show - assignment_group', I can see that it has different conditions applied somewhere.
Is there somewhere else this may be configured? See screenshots.
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04-01-2024 07:33 PM
Hi @Kimberly Bass ,
While you are adding the conditions on your Field make sure you have selected the view to be "workspace".
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04-04-2024 10:56 AM
I believe this may be on the Dictionary conditions, but when I enter the 'Type', it's not reflecting properly within HR Agent Workspace which tells me there's something else it's looking at or this is a defect. Do you know where else this could be configured?
