COE and HR Service not showing options in HR Case
Hi everyone, We have an issue wherein the COE and HR Service fields are not showing options when creating new HR Profiles. Has anyone encountered this issue before?
Forum Posts
Force g_modal field reference query in Agent Workspace UI Action
Hello --Anyone have any luck forcing an Agent Workspace client script reference field query to work? I'm building a custom UI action ("Change Assignment") which is nearly working -- it gives the user a list of ALL assignment groups, instead of respec...
How to take screenshot of the Variable editor section of HR Task created by record producer
Is there a way to take screenshot of the Variable editor section of HR Task created by record producer and send it via email to users.
UI Builder Group by 'Opend' define dates
Hi to all community members,Considering I filtered the data in the component to only show the last 7 days,Is there a way to show the days in the display of Sunday, Monday, etc. and not the dates with the hours? Thank you
Service portal
Hi Team,I want to show widget ,when we right click on portal page then it should show ticket header widget.Thanks
Image not showing in Assessment Template Definitions table for survey form
Hi Team, Smiley image of *very dissatisfied is not showing in Assessment Template Definitions table which is used in survey form please find screenshot.Thanks
Journey designer question
Hello! I am a trainee exploring Journey designer and would appreciate an advice please! I am trying to configure the Journey Designer in a demo instance and one issue I am having is that when a Manager persona requests a Journey in EC via a record pr...
"related kb" side panel in the agent workspace page condition for the sn_hr_core_case & it's tasks
Hi Experts,"related kb" side panel in the hr agent workspace is inside the case page configured via the uib, is visible in every hr case opened in the workspace but also for every of it's tasks. i need it to be visible only for the case page and then...
Can you please help me to make me understand how journey accelerator is useful to departing team.
Hi, Can you please help me to make me understand how journey accelerator is useful to departing team. I have committed update set for experience pack departing team and after committing that I'm not able to see lifecycle event, activities sets in th...
Remainder Notifications
HiI have a Target Day field[ which displays the final day the request should be completed] on the Request/ ticket. Automated Notifications should be sent to the Processor when 50%, 75% and 100 % of Target time has completed.For some Reason SLA's ca...
how to store manager name in flow designer
Hi All, I am receiving the the subject line "Notification: Manager Reporting to XXX(00657041)via integration. I want to store the XXX(00657041)(flow designer) in the variable because it contains manager name and manager employee id , these two value ...
Employee Center Pro Catalog Item Error
Hello, I have worked on an HR onboarding process where I used a record producer to update the user profile. This process worked fine in the previous version of ServiceNow. I recently made an upgrade to the Vancouver version and ran into an error when...
HR life Cycle Event activity
Hello Experts, We are trying to fix below issue any help would be greatly appreciated. Issue: As per the audience condition Notification activity should only trigger to the user whose onboarding type is New Hire and it should not trigger to Active ...
quick messages
How to enable the email client to auto populate the fields of TO , CC and subject for emails of quick messages?
When Knowledge article is updated it should send a notification to owning group.
When existing Knowledge article is updated by knowledge editor it should send the notification to owning group