IT Incident from HR Case Form
I would like to provide option for HR Agent to open IT Incident from HR Case to allow for end to end case management between HR and IT. Has this been done by anyone.
Forum Posts
Resolved! Close Parent HR Case when all the child task get completed
Hi All, I am working on New Hire Onboarding and wanted to close the Parent case to close completed state , once all the child task( which can be HR Task + Request + SR request) , from all different tables get closed , then parent case should get aut...
Put "Subject Person" in OOTB HRSD in the title for few specific HR cases?
Hello Is there a way to put "subject person" for specific 4-5 HR Services instead of "opened for" ?Please advise where I have to dig thx
HRSD Role Question
I am looking to grant my general HR population visibility to dashboards related to HR Cases and Interactions. I want to ensure that they can see the reports/dashboards but cannot drill into individual cases (unless it was opened by them or is a speci...
Resolved! Changing the auto-populated value of HR Case Short Description
Maybe I'm missing something simple in terms of configuration, but how can I change the auto-populated value of the Case Short Description? Right now it's filling in the format "<Service name> Case For <Opened For user>". How/where is this value set? ...
Audit Changes to User Record
I am looking for a way to track changes to a user's User ID. I can't seem to find the right log to report on this. We have a process whereby contractors who are converting to an employee, have user ID changes and subsequently an employee number chan...
Resolved! What is the Job Profile [sn_hr_core_job_profile] table for?
I'm trying to understand what the Job Profile [sn_hr_core_job_profile] is used for within HRSD? The only real reference to it is via the HR integration staging table, I can see how Job Profile mirrors data in Job Profiles on Workday for example. Howe...
HR Plugin activation on personal dev ?
HI Team, Is it possible to activate HR plugin on our personal developer instance. Right now I am on Istanbul and cannot find any plugins associate with HR in the list of plugins. Any suggestions are greatly appreciated.
user's approvals are not showing in To-Dos in employee service center. Is approver_user role necessary to appear in platform UI?
The user's approvals are not showing in To-Dos in employee service center portal UI but the approver got triggered and is available under HR Case form related link approver tab. Can anyone help me on the cause of this issue?
Tracking Views/Downloads/Click Throughs to Attachments on Knowledge Articles
Hello, I was wondering if it is possible to track user activity and clicks related to attachments on knowledge articles. Specifically, my team would like to track how many times an attached PDF or other document on a knowledge article is opened by a ...
Help on Leave of absence conept
Hello All, As we know we have 2 things when it comes to leave in HR module 1)leave of absence and 2) Parental leave. I want to know if the employee is applying for leave of absence reason like casual leave etc then how can we show on HR profile of re...
Checklist for HR service migration from one instance to other
When it comes to move the Checklist from one instance to another, we often try to move them 1. via update set2. extract xml of checklist. But after some time we find that they both approach is not helpful in this case.Here the solution to move it.con...
HR Leave Of Absence
One of our HR Teams is looking to use ServiceNow to track Leaves of Absence. Some of the requirements provided to me look to already exist within the HR Total Rewards COE. I can also see a module at HR Administration > Leaves of Absence, which look...
How to set the state field as closed completed once HR task all to dos completed
hello Team, I have to close the state as closed completely in the sn_hr_core table, once all the HR tasks to DOS are completed on the HR task table.I have created the BR as Table name - sn_hr_core_task tableCondition as Parent.Hr case.HR service - ...
Resolved! ESC > My Tasks > Open > Accept Resolution - how to disable this functionality?
HelloWhere are I find a configuration to "not allow users to have ability to "Accept or Reject" the "Closed Completed" HR Case? Please Advise Thx
