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variable sets

Hi Everyone ,I have created a case after completing the task in portal for Canada country ,it is showing the India country and  Canadachecked in HR task backend displaying different country Variable sets...after written the client scripts for country...

Instance Upgrade

Hi All,I need help to upgrade Service now instance to Vancouver Present my instance in Tokyo. Please Guide me and Provide Steps to Upgrade.Thanks and Regards,Chandrakanth.

ckr1 by Tera Contributor
  • 180 Views
  • 2 replies
  • 0 helpfuls

Resolved! HR Agent workspace UI

Hello everyone, I observed some UI glitch in HR agent workspace, don't know whether this is configuration issue or something else. In below screenshot, i can see the backend value of source(contact_type) which should not appear on the case in agent w...

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Add Second Manager in Employee Journey

Hello everyone, is it possible to add a second Manager to an Employee Onboarding Journey and have tasks assigned to him just like the "main manager"? Has anyone had experience with this kind of request? The Mentor will be occupied and can not be chos...

x_Tony_x by Tera Contributor
  • 550 Views
  • 2 replies
  • 0 helpfuls

Copy Service catalog variables in HR case/task

This is my requirement:1) Need to create a service catalog.2) After we raise the service catalog, it will create a service request and a separate HR case.3) Now the main issue is, I am able to create a HR case from service catalog. But HR case does n...

Sohini Kar by Tera Expert
  • 505 Views
  • 2 replies
  • 0 helpfuls

Resolved! REST API Explorer - Insert Multiple Records

Hello,I am testing the "Insert Multiple Records from the same request (POST)" API with the Rest API Explorer module.I sent on the request body the follow JSON with this "records" format: { "records":[ { "u_work_phone":"test4545" ...

Andr_1 by Tera Contributor
  • 2685 Views
  • 1 replies
  • 0 helpfuls

Resolved! How to add link for each task

Hi Team, Can someone please help me on below query,Hiring manager receiving an email with all the task assigned to him, once he received the email he wanted to open the each task from email. if we click on the each task from mail, task should open, H...

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nikhitha24 by Tera Guru
  • 1245 Views
  • 9 replies
  • 3 helpfuls

Can we update existing Article's fields using Import Set

I'm adding criteria to " Can Read " and " Cannot Read " fields. So I was planning to load a xlsx file into kb_knowledge because :the volume of articles that needs to be updated are high some articles are need to be created  Issue :When I tried to loa...

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crizler by Tera Contributor
  • 288 Views
  • 1 replies
  • 0 helpfuls

HRSD Re-implementation and Upgrade Approach

Hello,  We have our HRSD Re-implementation go live in Utah coming up in Jan 2024. We have already started build - Configuration and Custom changes (Delivered and Custom objects are in balance - 50/50) Now, Vancouver upgrade is also planned for Feb 20...

ASHU_1 by Tera Contributor
  • 259 Views
  • 1 replies
  • 0 helpfuls

Enquiring about Training on HRSD

Hello Everyone, I want to know if there is any free training data available on ServiceNow HRSD modules. I am planning to learn about HR module . ThanksNeha Chawla  

nchawla001 by Tera Contributor
  • 191 Views
  • 1 replies
  • 0 helpfuls