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why HR tasks are not access by members of assignment group?

Hi All,Actually we have one main case table and few child tables to this, Actually for one of the table "Health"  when we create a case it will assigned to group and if i create a task as admin , i should able to see, but when impersonate as group me...

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Ramu6 by Tera Contributor
  • 266 Views
  • 2 replies
  • 0 helpfuls

Variable fields prepopulate on case form when submitted

Hello, I have a problem that I can't seem to fix with my HR Service case form that I create when I submit it from a record producer that I have.  The Variable fields prepopulate on case form when submitted from the Record Producer. Case Form below:Re...

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Primm by Tera Contributor
  • 404 Views
  • 10 replies
  • 0 helpfuls

Adding a user to the watchlist automatically

Hi All,Whenever a hr case is created and assigned to a particular assignment group , a user needs to be added in the watchlist automatically . Thanks in advance

kali by Tera Contributor
  • 368 Views
  • 2 replies
  • 0 helpfuls

Service Activity - Trigger Conditionally

Hey HR-Community, I was wondering if anyone of you has ever "customized" the flow that is used to create HR Tasks, Child Cases and Approvals for HR Services with the "Service Activity" Fulfillment Type so that they could also use "conditions"? I do r...

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Resolved! New HR Case Creation from the Email sent to already Closed HR Case

Hello Experts,   I have a requirement where in User is Sending Email for the already closed HR Case. Right now we have a Function where the reply is getting recorded as Comment in the Case. I need to implement the solution where in a new HR Case is g...

Tahzeeb by Giga Expert
  • 1322 Views
  • 7 replies
  • 0 helpfuls

Resolved! Docusign webhook not returning status back to ServiceNow

Hi,  I am facing an issue that when we trigger the docusign flow from servicenow, its sending the template for signature in DocuSign. After document is signed in docusign envelop status is not getting updated in servicenow. Can anyone help on this? T...

rishabh12 by Tera Expert
  • 3487 Views
  • 18 replies
  • 3 helpfuls

Resolved! Show Hide condition on the record producer

Hi everybody, I would like to understand how to set up show/hide conditions for specific variables on the record producer. For the following variables, the show/hide condition should be 'only show if "Do you already have the car?" is true':'your car,...

Alik_92 by Tera Contributor
  • 495 Views
  • 1 replies
  • 0 helpfuls