Hello Folks, I am unable to see the Activity Sets and Activity in the manage life cycle event, PFA the image as well. In the community, I got this link and I have tried this there is no version updated in the script include. https://support.serviceno...
In the Response Template, is it possible to insert the current users name or to invoke a script?Typical example would be to insert some signature like "Best regards, <Name of User>"
We have a feature configured once user sends email to HR team it will create HR case in ServiceNow (Using Inbound Email Flow Designer) . In case of an offboarded user he/she may use personal email address to raise HR case.And we are able to create HR...
Hi, regarding COE Security rules setup - I can setup condition "Assignment rule is (dynamic) one of my groups", but then I have to always define all groups in embedded list who should have access? My use case is the following:we have HR service in 5...
Hello Community, I have deleted the records by mistake, how can can i retrive it. Thanks,
Hi Team, I need to know how an alert from Grafana can create an incident in ServiceNow? If someone has already worked on this then please share some insight or approach to get this done.
Hi Community, Comments/Worknotes needs to be visible only under Compose section of HR case and it should not be visible beneath short description. I tried to achieve this using UI policy but this is hiding even from Compose section. Please guide the ...
Hi All I have a requirement where i am using Adhoc approval option in HR case management. I added "Agent can add an approval" in case options on HR Service. Add adhoc approvers to an HR case in the Agent Workspace for HR Case Management (servicenow.c...
HiMy requirement is when HR case is closed,if user responds to any of the email, then the reply of the email body should copy to additional comments and state should change to work in progressBut the email body is not copying to additional comments a...
Hi All,I am using flow designer in hrsd , it send approvals to one or two approvers. I need to capture the rejection comments of the approver. I used look up record , but sometime same rejection comments are copied to hr case two times, if there a...
Hi Team, I want to add one more field in contact card on HR workspace.I am able to add field by opening HR agent workspace in UI builder and editing contact card (in configuration , in contact fields I added extra field) .but I am not able to add dyn...
Hi All, I created a REST message for the GET call and tested it with mutual authentication. Mutual authentication is working fine.I created Flow, Subflow, and action. In that action, I am trying with REST step. But REST Step does not support mutual...
Hi Folks,After installation of plugin 'Agent workspace for HR case management' for Configurable workspace for HR, I am not seeing its presence in the 'Workspace' Menu of banner in next exp. UI. Please advise. Thanks
Hello, I have a Form That needs to be filled out by multiple users. My goal also with the form is to make sure that the data that we already have is prepopulated on the form. So far I have all of the data being prepopulated. I am running into the iss...
Can someone explain me each of these feature, comparison and differences between them. starting with why do they exist, what is their purpose?