How do I remove the New button from a related list n HR Agent Workspace?

[stevehuitt]

Hi,

We've added an attachments related list to the case forms in HR Agent Workspace (San Diego, not the new configurable workspace) and need to remove the New button:

The related list is needed to allow agents to edit the custom View field but New button is being erroneously used by agents so we want to remove it. I haven't been able to find out how to do so and am hoping one of you can point me in the right directions.

Thanks,

Steve

[Ashir Waheed · Accepted solution]

Hi @stevehuitt 

Follow the Step to remove New Button from Related List in HR Agent Workspace

1. From the application filter Navigate to the Workspace Experience->Workspace-Administration->All Workspace.

2. Select the HR workspace from the List.

3. Right Click on the Header and Configure Related List.

4. Add the Highlighted Related List and save.

5. Add the New Record in "New button List Exclusion". Like add Attachment table or the table that's having New Button in Related List.

This will Resolve your Issue. In case it doesn't you can also checkout--> KB0830000 

Regards,

Ashir Waheed

[stevehuitt]

Thanks Ashir,

Adding a New Button List Exclusion record did not work but following the steps in  KB0830000  did work,

Regards, Stever

[Community Alums]

Hi @stevehuitt ,

 The answer which you have marked correct has the same content which i have provided the link in my answer. Please mark the responses correctly.

[Community Alums]

Hi @stevehuitt ,

 You can use the solution mentioned here :https://www.servicenow.com/community/developer-forum/how-to-remove-new-button-from-related-lists-on-...