When i am creating a case via portal as agent in HR Agent workspace , I am getting a message "{hr_service_name} case was created. I want to remove this message.Can anybody help with source of this message.
Hi All, I want to remove the compose email section from the HR Agent workspace when the case is inactive i.e state is (Closed Complete, Closed Incomplete or Canceled). Please suggest.
In the VA Dashboard>UsageI want to know how to show data in the topic sent via the actionable notification in usage tab and also the data is stored in which table?
I want to add new button "Print" to print email in this section. Need to know the place from where we are getting these 3 options- Reply , Reply All , Forward.
Hi all,I would like to disable some options inside a variable of type SelectBox. Although, i achieved it in the classic view, implementing a client script, in HR Agent Workspace it doesn't work because of g_sc_form.getControl() function.Is there any ...
Hi, We have a requirement to gather information about transfer request after cases are created by Bulk Case creation.In our scenario, Manager request to transfer multiple managing employee to HR and HR admin create cases for those subject persons. HR...
Hello - anybody has links/resources of the differences between servicenow hrsd licenses? The difference between Standard, Professional and Enterprise License? The best I could find is https://www.servicenow.com/products/hr-service-delivery.html#prici...
Our Oracle HCM import into HR SD is failing after importing 25k worker records with a strange situation.The flow reports "com.glide.transform.transformer.exceptions.InvalidStructureException: JsonStreamParser[2244]: Colon required after identifier" s...
Hi folks, Looking to remove ".0" off of String fields that have accumulated over the years. Here's what I'm trying to execute. Alternatively, I tried using .slice as well. I can't shake the feeling it's something basic and I should probably stop wo...
Hi here i can see the details, activity, approvers, and description of the HR case. in the description part it is populating the value of rich description, but i want the value of description. please help me out with this.ThanksNani
Hi all, I am currently looking for viable (and cheaper) ways to integrate Box with ServiceNow. So far, I've considered: 1. Using Integration Hub2. Developing from scratch using the Box platform3. Using Zapier or other iPaaS software Option 1 is price...
Hi All, We have a domain separated instance. In global domain, modal is working as expected, but when simulating it again in child domain, nothing happens when I click the Resolve button. Any clue on where this issue is potentially happening would be...
HR Agent WorkspaceI have a button Send Email which on clicking processes the email and it shows a message "Email Sent"My requirement is to make this message dismiss after 5 seconds, how to implement the same. As per my understanding this looks like ...
Hi Team, I had a doubt regarding Lifecycle Event Plugin and Lifecycle Event Enterprise Plugin since both the plugins does the same job of creating a lifecycle event comprising Activity set and Activity. Can somebody help me out here on when and whe...
While implementing AWA for HR Cases, we are facing a peculiar issue where the HR Cases in certain scenarios are being auto-assigned to the wrong agent (i.e. agent without the skill) because the skill is getting attached to the HR Case after AWA alrea...
