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different link types in module creation

Hi All,I am learning module creation and saw there are lot of link types. Can someone explain each one with an example.Thanks in advance.

kali by Tera Contributor
  • 1329 Views
  • 1 replies
  • 5 helpfuls

Help on NLU Reporting

Is there a way we can link the open_nlu_predict_intent_feedback table with the interaction table in creating a report? We are trying to look at the feedback and also see when that led to a live chat transfer that also includes the interaction number.

Data resources on UI builder

Hi, I want to edit the data resources that are there on my landing page of Agent workspace for HR case management , it shows it is in read only mode. Can someone please help me. I am trying to edit the data resources on tha copy variant page of my la...

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Rkanodia by Tera Contributor
  • 720 Views
  • 5 replies
  • 0 helpfuls

Resolved! Employee Relations - Case lock functionality

I need some help, please. Our Employee Relations team is planning to use SNOW for case management. I remember that in the HR Agent Workspace, someone with the HR ER confidential [sn_hr_er.confidential] role can lock or restrict a case. However, our E...

rrajagopal by Tera Contributor
  • 1020 Views
  • 3 replies
  • 1 helpfuls

My requests search is not working - ESC Portal

Hi everyone, hope you are doing well! The search functionality on the My requests tab on Employee Center Core is not working. The widget should be: My RequestsWhenever I try to seach for a number or a key word it always returns "Search didn't match a...

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rafas_2703 by Tera Guru
  • 614 Views
  • 3 replies
  • 1 helpfuls

Script include

Hi All,There is a reference variable called subcategory(Reference) , on the backend there is a custom table for storing the subcategory. And there is another variable called bank , it is a dropdown field . Based on the bank variable value the subcate...

kali by Tera Contributor
  • 221 Views
  • 3 replies
  • 0 helpfuls

Servicenow knowledge

Hi All,I am beginner in ServiceNow . I want to increase my technical knowledge in ServiceNow and i want to understand how things are working in the backend . I am not restricting myself to ServiceNow modules . Please guide me or suggest  udemy course...

kali by Tera Contributor
  • 173 Views
  • 1 replies
  • 0 helpfuls

Resolved! Missing attachment on ATF Step after clone

ATFs are created on Dev an pushed to Acceptance and  Prod. Some ATF Steps have an attachment step with an Attachment.The issue is that after we clone Prod back to Acceptance, we are missing the attachment.The Clone request weMake sure NOT to check Ex...

AndyvanStei by Tera Contributor
  • 467 Views
  • 2 replies
  • 0 helpfuls

Resolved! Document template - how to generate pdf with Subject Person in the file name

Hi everyone, After installing the Document Templates plugin, the file name of the generated pdf document no longer contains Subject Person name, but instead takes the name of the person who generated it.Could you please share your solution if you hav...

Community Alums by Community Alums  
  • 885 Views
  • 4 replies
  • 2 helpfuls

On Agent workspace for HR Cases need to send email via dynamic 'from'

We have a requirement when we want to send email from agent workspace for HR Cases at that time want send mail with dynamic 'from' i.e. either logged in user's email address should auto-populate in 'from' or that user should be able to select 'from'....

ACDD by Tera Contributor
  • 379 Views
  • 1 replies
  • 0 helpfuls

Mobile

Hi All,I am learning ServiceNow mobile . I am a beginner in the mobile on ServiceNow platform . Please guide me on how to study the mobile. If possible you can also recommend mobile learning you tube channel or Udemy coursesThanks in advance.

kali by Tera Contributor
  • 176 Views
  • 1 replies
  • 0 helpfuls