Our HR Support Center team requires the ability to have access to all content in Knowledge Articles and Blocks. It has come to our attention that when utilizing the Agent Assist "Search as Customer" in HR Agent Workspace, they are still seeing all co...
How to dynamically add images through script or pdf mapping.
Hi All, I am trying to migrate from Agent workspace to HR configurable workspace. But, during the configuration steps I am having few difficulties and can't find any documentation related to the configuration steps. In the previous Agent workspace we...
Hello,Does anyone know how to set the View Article button in Genius Result to display?Thank you very much.
As part of onboarding process there is a group of non-hr people would like to see the data related to specific HR Cases
Hi There , With Washington release we have edit option for checklist on HR case any idea how to turn it off edit buttonThanks,Chaithra
Hi, I would like to know the difference in usage between these two tables. Both seem to be master data for HR-related systems.- HR Operations System [sn_hr_core_op_system]- HR Account [sn_hr_core_hr_account]
Hi Everyone, I need to migrate the records of the sys_email table from one instance to another, but for sys_email table there is a data rotation that's active which purges the email records after a certain interval, does anyone know about any other ...
HI Team, I am looking to have a filter with Knowledge Base as a filter. Similar to the attached screenshot. Please let me know how can that be achived. Thankyou
Hello I have received a query from my customer stating that the HR agents are unable to view employee documents.On further investigation, I found that the agents are unable to view the employee documents of those employees who have been separated (Us...
Hi,Please tell me about the features of Content Experience!I believe that Campaign Content in Content Experience controls execution through the Schedule of Content. However, when there is no Schedule Content, it doesn’t get displayed. Is it necessary...
Hi, I have renamed Topic detail and Topic category.Topic category name is showing as old value when it is selected in Topic detail/HR Service as a reference but I can see the new Name(renamed) by clicking on preview icon as shown in below image.. Ren...
I am not having luck creating a tag within HR Agent Workspace. I can choose from already created tags, but I can't newly create my own. I can do this in the classic platform, but not HR Agent Workspace. Anyone have any luck creating custom tags as ag...
What is the expected functionality of the reminders within the case? Example, I created a reminder on a case - was able to successfully title it and set a date/time and save it. Confirmed this displays in my list of "My Reminders" - however, I did no...
Hey SN Community! Is it possible to restrict case access for HR Agents based on their assignment group using a COE Security Policy?For example: Person A is apart of HR Tier 1. There are currently 4 HR Benefits Cases. One is assigned to HR Tier 1, so ...
