Resolved! What is the purpose of "sn_doc_task" table?
Lately, I came across this table while I was looking into a ootb script include, does anyone know the purpose of this table?
Forum Posts
Get Attachments via Soap Message where response contains binary data and --uuid
Hi All, Can anyone please help me to retrieve below soap response which contains binary data(i am not sure if this is binary or not but in the response it is mentioned as content transfer encoded is binary) of an attachment. --uuid: test sysidContent...
HR tasks should not visible in portal when hr task type =Internal task type through ACL
Hiwe have a requirement where HR tasks with task "type =Internal task" should not be visible in portal in to-dos section in HR case in the portalwe have to achieve this by ACL configuration, I have added the "hr task type is not internal task " in al...
UI Policy Issue
Iam facing weird issue, I have ui policy to make variable is not mandatory in HR Agent workspace and its working fine but when you change your language to Chinese its showing mandatory.Is there any one who came across similar type of problems?
Form I-9 and E-Verify integration with ServiceNow
Has anyone implemented the Form I-9 & E-Verify integration with ServiceNow? Looking for reviews, feedback, lessons learned, barriers, etc. Thank you!
Resolved! Knowledge Update Report
I have a report that shows knowledge updated on a monthly basis. Just wondering if retirements are considered updates?
HR Benefit Plan redirecting to knowledge articles
Hi Everyone, We're using the HR Benefit Plan list (sn_hr_core_benefit_provider) and andsince we have knowledge articles existing for the listed benefits, we'd like the links in the list to redirect to the selected article - has anyone tried this sol...
HR Benefit Plans list - possible to add attachments?
Hi Everyone, We're using the HR Benefit Plans list (sn_hr_core_benefit_provider), but for some benefits employees would need to download and complete forms (e.g. to agree for salary deductions) - is it possible to add attachments to records in this t...
Resolved! Exclude Employee relations cases for Subject of Allegations
Hi Team, We are working on employee relations cases where in related list - Case Participated we can set Subject of allegations and subject of allegation user should not be able to view that case. Do we have anything OOTB to implement like this. Rega...
Resolved! How to hide or disable Response Template and Fulfillment Instructions on HR Agent workspace
Is there any way to hide or disable Response Template and Fulfillment Instructions on the sidebar of HR Agent workspace (configurable)?
want to stop this pop up when creating HR ER case
login to HR agent workspace and create new HR ER case , below pop warning comes up " The involved party is not associated with the specified case" need to stop this pop-up any idea? thanks,Chaithra
Why depricated General HR Inquiry VA topic?
Hi, I am reviewing OOTB pre configured Virtual Agent topics.In the Docs, the VA topic of General HR Inquiry was depricated and no longer available as a predifined topic.Do you know the reason of this?Is there any altenative topic released? It was t...
Resolved! Issue with Workday Integration for Fetching Job Profiles
Hello @Susan Britt, @Ankur Bawiskar , @Uncle Rob , I am encountering an issue with our Workday integration when fetching Job Profiles. We are utilizing out-of-the-box (OOB) flows, specifically "Get Job Profiles" and "Get Job Profile Service."Upon run...
Resolved! Need Help with Changing the auto-populated value of HR Case Short Description
Happy Friday all, I have a situation that I need expert and technical help with. I have just created an Employee Relations form, which when submitted from the portal the short description reads: Team Member Introductory Period Review case for John Do...
HR Cases - Change state with additional comments
Hello, I am working with HR Cases and I saw that when the state is "waiting for customer response" and we insert a new comment in the "additional comments" field, the hr case state changes to "work in progress". Where is the script that is doing thi...
