Provide step by step process workday integration
Provide step by step process workday integration
Forum Posts
How to validate the dropdown result in ServiceNow Noodle portal using ATF
Open any catalog in Noodle portal which has dropdown field.Example if there is a dropdown field named as Country and when searched for any Country which is available in the dropdown the country shows in the result. I want to validate the result is di...
Resolved! Tasks not displayed in the HR Playbook
Hi everyone, In my lifecycle event there is a flow in a Activity set creating some tasks, but any task created via flow is not displayed in Playbook in the HR Agent Workspace, only the simple tasks via activity set.Does anybody know how can I display...
Link added in response templates is not carrying over to the clipboard
HRSD - Link added in response templates is not carrying over to the clipboard. For eg , the link is there in response template however when the template is copied to clipboard to populate the ticket with this response, the link is lost and HR agent h...
How to modify filter for Related LIST ON "Case Creation Page" in HR Agent workspace
Hi ,I want to modify default the filter for "Cases for Subject Person" and "Cases for Opened for" on case creation page on HR Agent Workspace.Can you provide me with the link or code to do this.
Unique Key violation detected by database ((conn=112820) Duplicate entry
Hi Team,I am facing Unique Key violation detected by database issue.can any one please help me to fix this issue.log:FAILED TRYING TO EXECUTE ON CONNECTION glide.3 (connpid=112795): INSERT INTO task (`made_sla`,`upon_reject`,`sys_updated_on`,`task_ef...
How to populate Task summery on Record Title of configurable workspace
Hi Community, we are getting Number on Record Title on Configurable workspace we are trying to display Task summery instead of number. please let us know the possible solution. Thanks & Regards,Dileep Varma.
Resolved! POp-up message
I have a requirement where when after the case is created and then the assigned to is assigned or is changed then there should be a message or a pop-up to change the service, category & sub-category if needed. How can this be done? Thanks in advance...
How restrict the attachment on the Sc task
Hello,If I add one add attachment on the catalogue form in the portal. Multiple attachment is getting attached on the Sctask How to limit or restrict this ? Currently I have created an After BR on sc_task table. And in advance var attachment=new Glid...
How to effectively & accurately measure T0 (Self-Service) deflection (HRSD)
I understand there is User Experience Analytics, Conversation Analytics Dashboard (Deflection Topic Block), Content Analytics Dashboard, HR Success Dashboard Indicators, Self-Service Analytics (Activity Patterns), Performance Analytics (Automated Ind...
Resolved! Journeys/LifeCycle Events related
1. In Lifecycle Events Configuration - I know we can configure Activity Sets and Activities - But how are they triggered, is there a flow or multiple flows (e.g. Onboarding) 2. Start Date change in Onboarding - There is a separate HR Process/Record P...
Cloned HR case reporting
Hi experts,Our agents use Clone HR case UI action. After cloning case, work note gets updated with the parent case number.But there is no track of how many cases are cloned or what is the parent case number.They need a report for this scenario. I hav...
HR Criteria and User Criteria in Servicenow
Hi, I'm looking for more details on "HR Criteria" and "User Criteria" and how they are used in ServiceNow. Also if a user is part of HR service then is the user supposed to sync or be part of the User Criteria as well? How are they used in different ...
Resolved! Submit a Record Producer request anonymously on ESC Portal
Currently, I have a record producer on sn_hr_le_case table. If user submits the record producer request on ESC portal, it will create HR Lifecycle Event Case and trigger lifecycle event.I want to submit an anonymous request (without anyone to know wh...
Lifecycle event issue
Hi Folks! While setting up a lifecycle event, I ran into a problem where, depending on the conditions, I had to create more than 150 activities/tasks for my LE. This required me to create more than 50 activity sets, which takes time to submit the cas...
