How Do You Embed an Asana Form into a Knowledge Article?

[CLM]

Hello,

I am trying to embed an Asan Form into a Knowledge Article. When add the code, the form displays, but after I hit 'Save' the container becomes blank and only the footer remains. I am not trying to embed a video. I am trying to embed an actual form. Any help or guidance you can give would be greatly appreciated! 

Thank you in advance,

Czarina M.

[Abbas_5]

Hello @CLM,

Please refer to the below steps:

To embed an Asana form into a ServiceNow knowledge article, you need to first generate an embed code from your Asana form settings, then paste that code into the HTML editor within your ServiceNow knowledge article; however, this usually requires a custom integration or third-party tool as ServiceNow doesn't offer a direct way to embed external forms without additional development work. 

Key steps:

• Access your Asana form:

  Navigate to your Asana form in the Asana interface. 
• Get the embed code:

  Go to the form settings, where you should find an option to generate an embed code. Copy this code. 
• Create or open your ServiceNow knowledge article:

  In your ServiceNow instance, open the knowledge article where you want to embed the Asana form. 
• Switch to HTML editor:

  In the knowledge article editor, switch to the HTML view to paste the embed code. 
• Paste the embed code:

  Paste the copied Asana embed code into the HTML section where you want the form to appear. 

Important considerations:

• Integration needed:

  Since ServiceNow doesn't have a native feature to directly embed Asana forms, you might need to set up a custom integration using ServiceNow's web services or a third-party integration tool like Flowsana to achieve this functionality. 
• Security and permissions:

  Ensure that the Asana form is properly configured with the necessary sharing permissions to be accessible from within your ServiceNow knowledge base. 
• Testing and troubleshooting:

  After embedding the form, test to make sure it functions as expected within the ServiceNow knowledge article. 

  
  If it is helpful, please mark it as helpful and accept the correct solution. In the future, it might be helpful for someone to refer to this solution.

  Thanks & Regards,

  Abbas Shaik