How many COEs, HR services do you have?

JuliaA · ‎01-15-2020

We are implementing service now (kicked off yesterday woohoo!) and are coming from another case mgt. system where we had 50 topics, 200 categories, 350 sub categories. Clearly too many. We know we need to slim it down, but are struggling to identify the HR Services that matke sense to an employee and get HR what they need. Is anyone willing to share their hierarchies or lists of HR Services that are working well for them? Or even just how many you have to compare? This is a tough exercise for us...I know it will be iterative but any help is appreciated!

Hendrik Kuehl · ‎01-15-2020

Table now with borders...

And I forgot: we have started with only one COE (HR Core) - to keep it simple. Will add more COEs once we see a real need for it.

Category	Sub-Category
Recruiting & Onboarding	Recruiting
	Onboarding & New Joiner Integration
	Employer Branding
Learning & Development	Training
	Leadership Development
	Vocational Training
	Talent Management
	Organizational Development & Change Management
	Succession Planning
Performance Appraisal	Performance Appraisal
Compensation, Benefits & Pensions	Benefits
	Bonus
	Compensation
	Pensions
	Payroll
	Employee Suggestion Program
	Grading
Personal Data	Certifications & Reference Letters
Personal Data	Employee Data Management
Time & Absence	Leave & Absence Management
Time & Absence	Time & Attendance Management
Transfers	International Transfers
Transfers	National Transfers
Health & Wellbeing	Employee Assistance / Social Services
	Occupational Health Management
	Workplace Health Promotion
	Medical Emergency Management
Labor Relations Management	Social Benefits
	Employee Handbook
	Settlement of Interests
	Workers Council
HR Internal Services	HR IT
	Governance & Compliance Management
	Labor Law
	Project & Program Management
	HR Case & Knowledge Management
	Process Management
	Organizational Data Management
Reporting & Planning	Workforce Planning
Reporting & Planning	Reporting & Controlling
Leaving & Off-boarding	Retirement
Leaving & Off-boarding	Leaving our Organization

View solution in original post

arielkoren · ‎02-04-2021

Hi Hendrik,

After using this for a while, how many COEs you added and what were the considerations for adding or not adding more COEs?

Thanks,

Ariel

JuliaA · ‎01-15-2020

This is really helpful! Thank you. Did you use the out of the box COEs for the ones you list and just rename them in the labels?

JuliaA · ‎02-17-2020

Thank you! Do you maintain all of your benefits content in SNOW (plan descriptions, SPDs)?

Marty Bright · ‎02-12-2020

Julia, we have 6 COEs and 193 HR Services. On the Portal side, we only have 17 catalog items. The rationale on the number of HR Services was to be able to better report on the types of requests coming in. For the cases coming in from the Portal, the HR Reps can use the transfer case function to assign the correct HR Service as needed.

Marty

JuliaA · ‎02-17-2020

Thank you! Do you maintain all of your benefits content in SNOW (plan descriptions, SPDs)?