HRSD Plugins
i have been trying to install plugins for HRSD but it showed installed but i'm finding it hard to navigate .
Forum Posts
Populating variables from new hire onboarding record producer to HR task/requests
We are using Lifecycle events and the new hire onboarding record producer.The values entered by user on the record producer (variables) should be copied to the HR task and RITM that is created after the relevant activity triggers.We do not have varia...
Document template and Document template category fields
Hi, Can anyone help me understand the use of "document template" and "document template category" fields on HR Case table (sn_hr_core_case). In what scenarios we use them. Additionally, there is an OOB BR named "Doc template and category validation"...
Resolved! Document templates: Unable to fill PDF Document
Hello everyone,I have a requirement to prepare the following scenario:When an HR case is created and its state is changed to "Ready to Work," three document tasks should be created in the following order:The assigned user has a document task to fill ...
Copy record producer's full description to a custom field in HR case
Hi - We have a request to copy a record producer's full description as seen in the attachment to a custom field (ex. Full Description, u_full_description) every time an HR case is submitted. I'm thinking about writing a business rule where I'll assig...
triggering Br to copy attachment from task to parent
I have written a script to copy the attachment from Task to parent but it is copying two times please suggest me what to do.thankyou
Resolved! Script Include not called with Client Script
Hi, I am trying to auto-populate some fields when a specific field(email template) is changed.When I select an Email Template(references 'email content' table) in an hr task record producer, I want to get the email template's fields: message_html and...
How to change label of Section of Case form based on HR service selected?
Hi All,Actually we have Section called" Tax deduction" ,on the case form for one HR service, and it has some fields, now we need to change the just label name to " deductions" if HR service is Deduction? Please help me to resolve thisThanksRamu
HR Agent Workspace View in UI Builder
Hello has anybody tried incorporating a custom modal in UI Builder? I have a UI action that uses GlideModal API but it seems it doesn't work in Workspace View and only works in form. I want to have an action button in UI builder that shows list of at...
HR Approval Custom Flow implementation
Hi, Currently I am using Service Activity to have approval step for some HR services.Now, I got a requirement to have a little bit complecated approval process such as below.If the request type is A, HR case needs to be approved by opened by's manage...
Where i can check the reference qualifier for the field on Case Creation Page
Hi , I want to modify the reference qualifier for this field.Can you provide the link where i can modify that.
First Call resolution Metric for HRSD
Hi everyone, I'm trying to create a metris that shows true everytime an hr case state changes from awaiting acceptance to Work in Progress.However, my script calculation doesn't seem to work. Need some help in identifying what I'm doing wrong I've at...
Resolved! Showing empty fields on At a Glance on HR Agent Workspace
Hi There,Is there any way we could show a filed with empty value on At a glance page.If the 'Home address' is blank; I want to show that too.
Resolved! Need to hide additional comments on ServiceNow Employee Portal
Hello, i need to hide additional comments made by Guest user on service portal.So the requirement is that when opened for user is viewing tickets on My cases on service portal he should not be able to see the additional comments that are made by Gues...
Resolved! The "HR Case Management " does not display on the Navigation Pane Menu
Does anyone know why the HR Case Management menu on the Navigation Pane does not display? I have installed both "com.sn_hr_core" and "com.sn_hr_service_portal" on my Washington PDI and do not see the menu as indicated in the ServiceNow Docs below: HR...
