How to set Default Filter Operator for columns to 'contains'
For instance when I go to CSM/FSM workspace each time I have to select the 3 dots to change the filter operator. We have a ask that operator should be set to 'contains' as default
Forum Posts
Managed Documents - classifications
hi! We are currently exploring "Managed Documents" and want to find out more information about document classification types. In the product documentation, there are three documentation types: Public, Restricted, Confidential. What does each entail ...
Enable Agent Assist while creating new knowledge article in HR agent workspace
When I am trying to create a new knowledge article and add the subject, it should show some suggestions in Agent Assist, but I'm getting an error message 'No resource found':I have already updated the search context conditions for 'HR Knowledge Base ...
User only has the option to close the ticket (HR Case) to close incomplete
user only has the option to close the ticket (HR Case) as close incomplete whereas someone on the same team has the option to close it as close complete also.Attach the screenshot of the issue (no dropdown to select other option)
Only has the option to close ticket (HR Case) as close incomplete option
Hi, There is a user that only has the option to close the ticket (HR Case) from Service Operation Workspace as close incomplete whereas someone on the same team has the option to close it as close complete also. How to resolve this issue
Setting up Oauth for SuccessFactors integration using SuccessFactors spoke V4.0.1
We are trying to integrate ServiceNow with SuccessFactors using SuccessFactor spoke v4.0.1 (https://docs.servicenow.com/bundle/tokyo-application-development/page/administer/integrationhub-stor...). In order to setup the oauth, the prerequisite is to ...
incident clean up
ServiceNow client would like to perform a cleanout activity to clear out their tables which has too much historic data which is no longer reported. One such cleanup activity needs to happen on Incident table. Assuming that Archiving rule is not in pl...
how to fetch the case number in subject line of the inbound email
ServiceNow client leveraging the Case Management needs to automate Escalating Inbound email handling to ensure a case can be escalated just via replying to an email sent from the system to their inbox. For any inbound email coming with a specific sub...
HRSD SuccessFactors Spoke
Hello Everyone,we are planning a integration using the Successfactors spoke, SF Docs,any tips or anything that we should look out? Will we need any constant client contact or SF Admin contact?
HR Chat Quick Actions for /search-kb not populating
Hi all! I have a requirement: "As the Process Owner, I want the HR Chat lightning bolt (quick actions) icon configured, so that HR Agents can search for knowledge articles, general information, response templates, etc., to provide accurate informatio...
Showing error "Unable to get the journey contents "
Hi, When I raise a request (Record producer) on behalf of another person, an error message appears stating 'Unable to get the journey contents,' as shown in the attached file. Could you please provide a solution? @Allen Andreas @Pradeep Sharma @Co...
Worknotes getting added as 'Created undefined' in hr task and hr case
Hi, we have a activity with shows record producer,we are using record producer to update details instead of inserting. Once record producer is submitted , worknotes is getting added as created undefined on hr task and hr case How can we avoid updatin...
How to find and propose a workaround for the restriction where "Open by" and "Open for" ER HRSD
How to find and propose a workaround for the restriction where "Open by" and "Open for" cannot be the same in the ER module? In the ER module, the system does not allow the "Open by" and "Open for" fields to have the same value. This restriction crea...
approver of hr case cannot see variable details on esc portal
Hello, I have a HR service, where I am generating an approval for the subject person's manager through workflow. The record producer has bunch of variables. When the request is submitted, the HR case gets generated as expected with an approval.The ap...
UI Action - Format for Configurable Workspace
Hi everyone, In a UI action I am checking the Format for Configurable Workspace box so that it can be used in workspace. I captured the UI action in an update set but this selection is not getting captured in my update set, can anyone let me know if ...
